全球20家医疗保健行业CEO调查的发现（英文版）_9页_1mb

Summary of the 20th Annual Global CEO Survey: Healthcare Findings

Core Content

The 20th Annual Global CEO Survey highlights the concerns and strategies of healthcare CEOs across 27 countries, emphasizing the challenges and opportunities posed by globalisation, technology, talent, and trust. The survey includes insights from 56 healthcare CEOs and explores their perspectives on the evolving landscape of the healthcare industry.

Main Concerns

Healthcare CEOs are particularly concerned about the following threats to their growth prospects:

• Over-regulation: 84% of healthcare CEOs are worried, compared to 80% globally.
• Uncertain economic growth: 82% of healthcare CEOs are concerned, higher than the global average of 74%.
• Geopolitical uncertainty: 80% of healthcare CEOs are worried, compared to 74% globally.
• Social instability: 79% of healthcare CEOs are worried, compared to 68% globally.

The top four concerns that have risen since 2015 are:

• Over-regulation
• Uncertain economic growth
• Geopolitical uncertainty
• Social instability

Internal Priorities

Healthcare CEOs are focused on the following internal priorities:

• Revenue growth: 52% are very confident about revenue growth over the next three years.
• New strategic alliances: 59% are focused on forming new strategic alliances.
• Innovation: 20% list innovation as their second most important strategic priority.
• Digital and technological capabilities: 13% consider this important.
• Human capital: 21% consider this the most important.

Technology Impact

Technology is seen as a major driver of change in the healthcare industry:

• Past impact: 54% of healthcare CEOs believe technology has already significantly or completely changed the shape of competition over the last two decades.
• Future impact: 86% of healthcare CEOs expect technology to reshape competition in the next five years.
• Digital transformation: 73% of healthcare CEOs are confident in their digital skills, compared to 55% globally.
• Adoption of digital tools: 73% use digital media more than print, and 57% use home automation.

Healthcare CEOs are also investing in digital training and using technology to improve patient care and communication, such as telemedicine, wearable devices, and online portals. These tools are enabling more efficient and remote care delivery, with companies like Kaiser Permanente seeing significant usage of their patient portal.

Talent Development

The healthcare sector is actively reshaping its talent strategy to adapt to technological changes:

• People strategy: 79% of healthcare CEOs have changed their people strategy to reflect future skills needs, in line with the global average.
• Recruitment: 64% of healthcare CEOs plan to increase recruitment, the highest of any sector.
• Human-machine collaboration: 59% are exploring the benefits of humans and machines working together.
• AI impact: 52% are considering the impact of AI on future skills needs, compared to 39% globally.
• Skills in demand: Healthcare CEOs value problem-solving, adaptability, collaboration, leadership, creativity, and emotional intelligence highly.

However, they face challenges in finding talent with these skills, especially in adaptability (71% vs. 61%) and emotional intelligence (80% vs. 64%).

Trust and Data Security

Trust is a critical concern for healthcare CEOs:

• Data privacy and security: 82% of healthcare CEOs believe this is the biggest risk to stakeholder trust in the next five years, compared to 55% globally.
• Cyber threats: 75% of healthcare CEOs are worried, compared to 61% globally.
• Social media risks: 55% of healthcare CEOs are concerned, compared to 38% globally.
• IT disruptions: 38% of healthcare CEOs are worried, compared to 47% globally.

While 63% of healthcare CEOs are taking action on data security and ethics, only 48% are taking action on cyber security, lagging behind the global average of 52%. However, 64% of all respondents believe that how their business handles data will be a positive differentiator in the future, with healthcare leading at 73%.

Future Market Focus

Healthcare CEOs are targeting the following key markets:

• US: 43%
• China: 23%
• UK: 20%
• India and Japan: 5% each
• Germany: 9%, lower than the global average of 17%

Technology in Healthcare: Then and Now

The healthcare industry has seen significant technological advancements over the past 20 years, including:

• Telemedicine
• Mobile apps for health monitoring
• Online communities for disease-specific information
• Wearable health devices
• Handheld tricorder scanners

These technologies are transforming patient care and enabling more efficient operations. However, they also raise concerns about data security and the need for robust systems. The industry is now beginning to adopt more advanced technologies like AI and VR, with AI apps such as Babylon already in use and VR being particularly useful for medical training.

Conclusion

Healthcare CEOs are navigating a complex landscape shaped by globalisation, technology, talent, and trust. While they are optimistic about their business growth prospects, they are acutely aware of the challenges posed by over-regulation, geopolitical uncertainty, and cyber threats. The integration of technology is essential for future success, but it must be balanced with a strong focus on human capital and trust. The human element remains vital in the healthcare sector, as it is the cornerstone of delivering effective and compassionate care.