2015年-德勤全球_Digital_Government_Transformation_27页_608kb

Deloitte Digital Government Transformation Summary

Core Content

This document outlines the findings of the Deloitte Digital Government Transformation Study, highlighting the impact of digital trends and technologies on the public sector. It emphasizes the need for government organizations to enhance their digital capabilities to remain competitive and responsive to evolving citizen needs.

Main Points

• Digital trends are pervasive and significantly impacting public sector domains such as defense, education, health care, and transportation.
• 82% of public sector organizations view digital technologies as an opportunity.
• However, nearly 70% believe they are behind the private sector in digital capabilities.
• Only 13% of surveyed government organizations are at a digitally maturing stage.
• Digital maturity is defined as re-imagining an organization through digital to improve processes, engage talent, and drive new service models for citizens.

Key Factors Influencing Digital Maturity

The study identifies five critical factors that shape digital transformation:

1. Strategy
2. Leadership
3. Workforce Skills
4. Digital Culture
5. User Focus

These factors vary across maturity levels:

Digital Strategy Importance

• Organizations with a clear and coherent digital strategy are:
  • Better equipped to respond to opportunities and threats.
  • More likely to have a culture that fosters innovation and collaboration.
• 71% of organizations with a clear strategy report that digital trends improve their ability to respond to opportunities and threats, compared to 45% without a strategy.

Workforce Skills

• 90% of organizations report that workforce issues are a challenge in digital transformation.
• Only 34% feel they have sufficient skills to execute their digital strategy.
• Only 23% use open source technology to a moderate or great extent.
• Only 28% have a digital-age mindset regarding risk, embracing agile and iterative approaches.

User Focus

• User focus is critical for successful digital transformation.
• 16% of agencies significantly engage with citizens to co-create digital services.
• Jen Pahlka (Founder, Code for America) emphasizes that user needs should be the primary focus, not the multitude of government needs.

Procurement Challenges

• 76% of organizations believe procurement processes need to change to support digital transformation, especially to allow for agile development.
• Only 27% are satisfied with their vendor community.

Accelerating Transformation

Public leaders are encouraged to consider the following five questions to drive digital transformation:

1. Have we looked at our talent pool and planned where our skills will come from?
2. What have we done to strengthen the innovative and collaborative culture of our organization?
3. How can citizens and service users be part of our digital transformation?
4. Are the existing procurement processes in our organization suitable to procure digital solutions?
5. Do we have a clear and coherent digital strategy which addresses the key elements of digital transformation?

Conclusion

The study underscores that while digital technologies offer significant opportunities, many government organizations are not adequately equipped to leverage them. The path to digital maturity requires a clear strategy, digitally savvy leadership, a skilled workforce, a collaborative and innovative culture, and a strong user focus. Overcoming these challenges is essential for effective digital transformation in the public sector.

Authors

• William D. Eggers – Director of Public Sector Research, Deloitte Service LP | US Member Firm
• Joel Bellman – Partner, Deloitte LP | UK Member Firm

Additional Information

• Follow the authors and Deloitte University Press on social media using the hashtag #DigitalGov.
• Visit Deloitte University Press for more updates and insights.