2021-12-20-YouGov-2021年自动化+AI消费者调查报告（英）_30页_29mb

International Technology Report 2021: Automation & AI Summary

1. Global Sentiment: Consumers exhibit mixed emotions toward AI and automation, with skepticism being a stronger feeling in Western markets and acceptance/emotion in Eastern markets. About 48% expressed negative emotion, though Western consumers show lower trust in AI's development compared to emerging markets.

2. Beliefs & Concerns:

   • Skepticism: 42% globally believe AI must be closely monitored to prevent loss of control or misuse.
   • Industry Impact: Manufacturing and transportation are seen as most profoundly impacted. Education and healthcare remain preferred for human-led management.
   • Education Correlation: Higher levels of perceived knowledge correlate with more positive views on AI's societal impact but only among informed respondents.

3. Impact on Society:

   • 40% see equal positive/negative impacts, 39% believe negative outcomes will be greater.
   • Western countries register more negative expectations for AI's societal impact than positive ones.
   • While trust in Big Tech (at 32%) is higher than government institutions (at 16%), trust varies by region and institutional context.

4. Industry Perception: Consumers believe AI will profoundly impact manufacturing, transportation, and communication sectors. Government and city planning are seen as least affected.

5. Trust Dynamics:

   • Big Tech companies have the highest global trust (32%).
   • Individual Western governments are viewed less favorably than foreign ones or NGOs.
   • Trust varies by region, with highest trust existing in markets influenced by recent technology booms.

6. Future Outlook: AI is inevitable and progressively evolving. Education on AI's possibilities is necessary to foster consumer acceptance. The private sector generally enjoys higher trust than public institutions. Building transparent processes and enhancing education remain critical for adoption success.