2020年机器人流程自动化（RPA）产品评估报告（英文版）_20页_770kb

Summary of Everest Group PEAK Matrix® for Robotic Process Automation (RPA) Technology Vendors 2020

Core Content

The Everest Group PEAK Matrix® for Robotic Process Automation (RPA) Technology Vendors 2020 report evaluates the RPA market landscape, focusing on UiPath as a key vendor. The assessment includes 21 leading RPA technology vendors and classifies them into three categories: Leaders, Major Contenders, and Aspirants based on their market impact and vision & capability.

Main Points

1. Leaders

• UiPath, Automation Anywhere, Blue Prism, and NICE are identified as Leaders.
• These vendors have:
  • Strong market presence and robust product capabilities.
  • A clear vision for enterprise automation and integration with AI/cognitive technologies.
  • Excellent thought leadership and brand recognition.
  • Enterprise-grade features such as advanced analytics, security, and governance.
  • A commitment to improving deployment time, scalability, and TCO.
• They are expanding their offerings by integrating complementary technologies like IDP (Intelligent Document Processing), IVA (Intelligent Virtual Agent), Process Mining, and DPM (Digital Process Mining).
• They are investing in training programs, service provider partnerships, and customer success initiatives to drive adoption.

2. Major Contenders

• These vendors include Appian, AutomationEdge, Datamatics, HelpSystems, Intellibot, Jacada, Kofax, Kryon, Nividous, Pegasystems, Perpetuuiti, Servicetrace, Softomotive, and WorkFusion.
• They have:
  • Responsive features and functionalities.
  • A growing presence in the RPA market.
  • Opportunities to enhance their enterprise-grade features, differentiated capabilities, and product architecture.
• They are following Leaders in integrating with AI/cognitive capabilities and complementary technologies.
• To compete more effectively, they need to:
  • Expand their service provider ecosystem.
  • Improve customer success programs.
  • Communicate their value proposition more effectively.

3. Aspirants

• These vendors are ElectroNeek, Nintex, and Qruize.
• They are:
  • Focused on customer orientation and customization.
  • Serving clients primarily in specific geographies or industries.
• To grow, they need to:
  • Develop enterprise-grade features for robot design, control, and security.
  • Improve UI/UX for citizen developers.
  • Expand their global reach and industry coverage.

Key Information on UiPath

Overview

• Founded in 2005, UiPath is a leading RPA vendor with a global presence in 31 offices across 19 countries and over 2,000 employees.
• It serves major clients such as Allianz, Amazon, Bank of America, Google, Samsung, Toyota, UnitedHealth Group, Verizon, and Walmart.
• UiPath Automation Cloud launched in May 2020, offering secure SaaS orchestration and user management.
• Series E funding of $225 million in July 2020 led to a $10.2 billion valuation.

Capabilities

• Product Overview:
  • Studio for RPA developers.
  • StudioX for citizen developers.
  • StudioPro for RPA professionals with integrated testing.
  • UiPath Task Capture and UiPath Process Mining (post-acquisition of ProcessGold and StepShot).
• Complementary Capabilities:
  • IDP, IVA, BPM, and Process Mining.
  • AI Fabric for integrating AI skills into automation workflows.
• Control and Management:
  • Web-based and mobile interfaces for monitoring and controlling robots.
  • Dynamic load balancing based on priorities and SLAs.
  • Floating licenses and auto-scaling.
  • Integration with third-party tools like CyberArk, Tableau, and Power BI.
• Monitoring and Analytics:
  • UiPath Insights for measuring automation performance.
  • In-house BI engine and ROI calculator (requires additional purchase).
• Product Architecture and Hosting:
  • Cloud-native and hybrid deployment options.
  • Support for containerization and microservices architecture.
  • SaaS platform for orchestration and user management.

Strengths

• Market Leadership: UiPath is the largest RPA vendor by revenue with 119% YoY growth in 2019.
• Product Vision: Emphasizes "Automation-first" and "Robot for every person".
• Innovation: Launched StudioX and AI Fabric to support citizen developers and AI integration.
• Ecosystem: Strong partner ecosystem with Microsoft, AWS, Google, SAP, and Salesforce.
• Customer Satisfaction: High satisfaction with ease of use, integration capabilities, and training programs.

Areas of Improvement

• Roadmap Visibility: Clients need clearer communication about upcoming features.
• Web-Based Design Studio: Enhancing accessibility and eliminating the need for thick-client installations.
• AI/ML Integration: Adding recommendation engines for RDA / attended RPA.
• Complementary Capabilities: Improving computer vision and in-house development of AI/ML features.
• Marketplace Monetization: Enhancing UiPath Connect for monetizing automation assets.
• Professional Services: Expanding proactive onsite support and practical guidance for RPA implementation.
• Licensing and Upgrades: Simplifying license activation and version upgrades.

Methodology and Framework

• PEAK Matrix® is a proprietary framework that evaluates vendors on Market Impact and Vision & Capability.
• Market Impact is measured through:
  • Market Adoption: Number of clients, revenue, and YoY growth.
  • Portfolio Mix: Industry, geography, process coverage, and enterprise size.
  • Value Delivered: Client satisfaction and product performance.
• Vision & Capability is assessed through:
  • Vision and Strategy: Future roadmap and innovation focus.
  • Development & Integration: Flexibility, reusability, and integration with enterprise apps.
  • Deployment & Maintenance: Control, security, and lifecycle management.
  • Product Training & Support: Training programs and customer support.
  • Commercial & Sales Model: Licensing flexibility and sales effectiveness.

Star Performers

• Star Performers are vendors that show the greatest year-over-year improvement in the PEAK Matrix®.
• UiPath is highlighted as a Leader and Star Performer, indicating significant growth and innovation.

Conclusion

The report underscores UiPath's strong market position, innovative product features, and enterprise-ready solutions. It also highlights the importance of continuous improvement, enhanced customer support, and integration with AI and complementary technologies to maintain leadership in the RPA market.