2021-10-12-Capgemini-2021-22年世界质量报告_EN_1页_5mb

World Quality Report 2021-22 Thirteenth Edition analyzed 1750 interviews worldwide. The geographical distribution included 350 in North America, 305 in Western Europe, 125 in Southern EU, and smaller allocations in other regions like Eastern Europe, South East Asia, Middle East Asia, and others. Sectors covered high-tech industries such as Energy, Utilities, Automotive and Chemicals at 7%, Public Sector at 11%, Manufacturing and Government at 7%, Healthcare and Life Sciences at 8 and 6%, and Financial Services at 15%. Job titles prioritized executives like CIOs (24%) and quality assurance roles such as QA Testing Manager (18%), reflecting a focus on IT and leadership positions. Key priorities for quality assurance emphasized Quality Enablement (score 5.74) and Digital Happiness (score 5.73), highlighting efforts to improve team quality and customer experience.