德勤-2020年全球千禧一代调查报告（英文）-2021.1-36页_15mb

2020 Deloitte Global Millennial Survey Summary

Core Content

The 2020 Deloitte Global Millennial Survey highlights the resilience and adaptability of millennials and Generation Z in the face of the unprecedented challenges posed by the COVID-19 pandemic. The survey, conducted in late 2019 and early 2020, was adapted to include a "pulse" survey in response to the global health and economic crisis, providing a comparative view of pre-pandemic and during-pandemic sentiments.

Main Findings

Resilience and Adaptability

• Millennials and Gen Zs have shown resilience in maintaining their values despite the pandemic's impact.
• The pandemic has reinforced their desire to contribute positively to their communities and the world.
• They continue to push for a society where businesses and governments prioritize people over profits, emphasizing environmental sustainability, diversity and inclusion, and income equality.

Stress Levels and Mental Health

• Pre-pandemic, stress levels were high, with nearly half of Gen Zs and over 40% of millennials feeling stressed all or most of the time.
• During the pandemic, stress levels dropped by 8 percentage points for both generations, suggesting that the forced slowdown and changes in lifestyle may have reduced anxiety.
• Despite this, family welfare, long-term financial concerns, and job/career prospects remain primary stressors.

Financial Prudence

• Millennials and Gen Zs are generally financially responsible, with many saving and investing a significant portion of their disposable income.
• Over half of millennials and nearly half of Gen Zs said they could cope with a large unexpected expense, indicating financial preparedness.
• Many are actively budgeting, with three in four millennials doing so regularly, and two-thirds of Gen Zs also budgeting.

Environmental Concerns and Actions

• Climate change and environmental protection remain top concerns for both generations.
• The pandemic's impact on reducing economic activity led to lower pollution levels, offering a renewed sense of hope for environmental recovery.
• Both generations are taking steps to reduce their environmental footprint, such as using public transport, reducing fast fashion purchases, and minimizing single-use plastics.
• A majority of millennials and Gen Zs plan to consider the environment when deciding family size, reflecting a broader commitment to sustainability.

Increased Empathy and Responsibility

• The pandemic has increased empathy and a sense of individual responsibility.
• Nearly three-quarters of respondents said the pandemic made them more sympathetic to others' needs and more willing to take actions that benefit their communities.
• However, there is also a growing sense of incivility, with over 40% of both generations believing society is becoming less civil.

Remote Work and Future Preferences

• The shift to remote work during the pandemic has increased the appeal of working from home.
• Over 60% of respondents in the pulse survey would like to work remotely more frequently post-pandemic.
• Nearly as many prefer videoconferencing over travel, indicating a shift in work culture that may persist.
• Remote work is associated with improved work-life balance and reduced stress for many.

Employer Loyalty and Satisfaction

• Job loyalty among millennials increased significantly, with more preferring to stay with their employers for five or more years than leave within two.
• A majority of millennials and Gen Zs expressed satisfaction with their employers' pandemic response, including support for mental health, flexible working policies, and remote work infrastructure.
• Employers that align with the values of younger generations—such as diversity, inclusion, and environmental responsibility—are more likely to retain them.

Key Issues and Trends

• Stress and Anxiety: While stress levels decreased during the pandemic, concerns about family, financial stability, and career prospects remained.
• Financial Responsibility: Both generations are managing money prudently, with strong savings habits and a focus on long-term financial planning.
• Environmental Commitment: Climate change remains a top concern, and the pandemic has provided a renewed sense of hope for environmental recovery.
• Empathy and Community Impact: The pandemic has heightened a sense of empathy and responsibility, with many looking to make a positive impact on their communities.
• Remote Work as a Norm: A significant portion of respondents prefer remote work, which may redefine the future of employment.
• Employer Engagement and Values Alignment: Employers who support employee well-being and align with the values of younger workers are more likely to foster loyalty and satisfaction.

Conclusion

The 2020 Deloitte Global Millennial Survey indicates that millennials and Gen Zs are not only surviving the pandemic but also evolving in their values and expectations. They are more committed than ever to creating a better world, one that is more sustainable, equitable, and supportive of individual and community well-being. As society moves toward a "better normal," these generations are poised to play a key role in shaping a future that reflects their ideals and priorities.