2017年-_4FERF~2

Deloitte Tech Trends 2018: A Government Perspective - The Symphonic Enterprise

Core Content

Deloitte's 2018 Technology Trends report, specifically tailored for the government sector, outlines eight key trends that are reshaping how government organizations approach technology and innovation. These trends are aimed at enabling strategic and operational transformations, redefining the role of IT within the enterprise, and enhancing readiness for emerging technologies.

Main Trends and Key Points

1. Reengineering Technology

• Core Idea: Organizations must move beyond incremental changes and actively reengineer their technology systems to keep pace with innovation.
• Actions:
  • Modernize IT infrastructure to improve efficiency and enable new services.
  • Streamline IT budgeting, organization, and delivery to support mission success.
• Example: US Customs and Border Protection (CBP) is adopting cloud-based platforms, Agile/DevOps, and a "fail fast" mentality to support modernization.

2. No-Collar Workforce

• Core Idea: Automation and AI are transforming the workforce, creating an augmented model where humans and machines collaborate.
• Actions:
  • Redesign systems and talent to accommodate cognitive agents and AI-driven technologies.
  • Plan for the management of this new model.
• Example: Ohio and Texas are exploring robotic process automation to develop "bots" that handle repetitive tasks and free up staff for strategic work.

3. Enterprise Data Sovereignty

• Core Idea: Automation and machine learning are enabling the liberation of data from siloed systems, offering new ways to manage data relationships, storage, and security.
• Actions:
  • Assess data debt and identify areas for improvement.
  • Pilot automation using technologies like cognitive data stewards and enterprise intelligence layers.
• Example: The US Census Bureau is moving toward a modern "enterprise data lake" to support secure and scalable data science.

4. The New Core

• Core Idea: Digital innovation is not only impacting customer experiences but also back-office systems.
• Actions:
  • Learn from other organizations and develop a transformation roadmap based on successful use cases.
  • Explore technologies like blockchain, machine intelligence, and the Internet of Things for modernizing back-office operations.
• Example: CBP is again highlighted for its efforts in reengineering processes and adopting new technologies for mission success.

5. Digital Reality

• Core Idea: Augmented and virtual reality are transitioning from concept to enterprise implementation, offering new opportunities for training and collaboration.
• Actions:
  • Consider use cases other organizations are piloting or deploying.
  • Start integrating AR/VR technologies without waiting for perfection.
• Example: New York City is developing a virtual/augmented reality hub to foster innovation, talent development, and job growth.

6. Blockchain to Blockchains

• Core Idea: Blockchain technologies are moving from exploration to real-world adoption, with increasing complexity and integration.
• Actions:
  • Evaluate potential use cases and start with proofs of concept.
  • Consider the broader implications of blockchain, including governance and talent.
• Example: The US Department of Treasury is using blockchain to digitally trace physical assets, improving efficiency and auditability.

7. API Imperative

• Core Idea: APIs are evolving from integration tools to products, enabling better data accessibility and interoperability.
• Actions:
  • Foster a culture that rewards API reuse and celebrates successes.
  • Develop KPIs to measure the impact of APIs on organizational goals.
• Example: Michigan's Department of Technology, Management, and Budget has implemented an API layer to improve data integration across its Health and Human Services organizations.

8. Exponential Technology Watch List

• Core Idea: Emerging technologies like AI and quantum encryption may seem distant, but their impact is imminent. Organizations should prepare now.
• Actions:
  • Develop partnerships and capabilities to research, vet, incubate, and scale exponential technologies.
  • Take interim steps to mitigate risks and prepare for future adoption.
• Example: The Department of Homeland Security Science & Technology Directorate is actively scouting emerging technologies and startups to align with its mission.

Key Information

• The report emphasizes the importance of a "symphonic enterprise" where technologies work in harmony to drive innovation.
• Each trend includes a relevance and readiness score, highlighting the anticipated impact and preparedness of government organizations.
• Real-world examples from agencies like CBP, the US Census Bureau, and the Department of Homeland Security are provided to illustrate practical applications.
• The report is authored by Scott Buchholz and Sanjay Shah, both from Deloitte Consulting LLP, and acknowledges the contributions of various individuals and teams.

Related Resources

• Tech Trends 2018: The Symphonic Enterprise
• Center for Government Insights: Deloitte's Government Insights
• CIO Insider: Deloitte's CIO Insights

Acknowledgments

The authors thank numerous individuals for their contributions as sponsors, project managers, editors, researchers, designers, and contributors, including Missy Hyatt, Holly Wilmot, Annette Evans, and others.

Disclaimer

This communication contains general information only and does not constitute professional advice or services. Organizations should consult qualified professionals before making decisions based on this content.