2017年-德勤全球_A_government_perspective__Tech_Trends_2018_2页_2mb

Deloitte Tech Trends 2018: A Government Perspective – The Symphonic Enterprise

Core Content

Deloitte's 2018 Technology Trends report, viewed through a government lens, highlights eight key trends that are shaping strategic and operational transformations in public sector organizations. These trends are not only redefining IT's role but also influencing how governments deliver services and manage their operations.

The report emphasizes the need for government organizations to move beyond incremental changes and adopt a more integrated, innovative approach to technology. It outlines the importance of aligning with emerging technologies and rethinking traditional workflows to create a more efficient and effective enterprise.

Main Trends and Key Information

1. Reengineering Technology

• Core Idea: Organizations must actively modernize their IT infrastructure and processes to keep pace with innovation.
• Getting Started:
  • Modernize IT infrastructure to improve efficiency and service delivery.
  • Update talent through training and supplement with external expertise.
• Trends in Action:
  • US Customs and Border Protection (CBP) is streamlining processes and adopting cloud-based platforms, Agile/DevOps, and a "fail fast" mentality to drive modernization.

2. No-Collar Workforce

• Core Idea: Automation and AI are reshaping the workforce, creating an augmented model where humans and machines collaborate.
• Getting Started:
  • Redesign systems and talent to accommodate AI-driven technologies.
  • Plan for the management of this new workforce model.
• Trends in Action:
  • Ohio and Texas are exploring robotic process automation to create "bots" that handle repetitive tasks, freeing staff for strategic work.

3. Enterprise Data Sovereignty

• Core Idea: New technologies are enabling better data management, security, and availability by breaking data out of silos.
• Getting Started:
  • Assess data debt and allocate resources accordingly.
  • Pilot automation and cognitive data stewards to manage data interrelationships and security.
• Trends in Action:
  • The US Census Bureau is implementing a modern "enterprise data lake" to support secure and scalable data science operations.

4. The New Core

• Core Idea: Digital innovations are now extending to back-office systems, enhancing constituent-facing services and enabling growth.
• Getting Started:
  • Learn from other organizations' experiences with digital transformation.
  • Create a transformation roadmap based on successful use cases.
• Trends in Action:
  • CBP is reengineering its internal systems to support mission-critical operations through digital tools.

5. Digital Reality

• Core Idea: Augmented and virtual reality are moving from concept to practical use in enterprise settings.
• Getting Started:
  • Explore existing use cases and consider integrating these technologies into current infrastructures.
  • Start with imperfect but valuable technologies rather than waiting for perfection.
• Trends in Action:
  • New York City is developing an AR/VR hub to foster innovation and job growth.

6. Blockchain to Blockchains

• Core Idea: Blockchain is transitioning from exploration to real-world application, with organizations increasingly integrating multiple blockchains.
• Getting Started:
  • Identify use cases and start with pilot projects.
  • Consider the broader implications of blockchain on operations, governance, and talent.
• Trends in Action:
  • The US Department of Treasury is using blockchain to track physical assets, improving efficiency and auditability.

7. API Imperative

• Core Idea: APIs are evolving from integration tools to core products, enabling more agile and scalable data sharing.
• Getting Started:
  • Foster a culture that encourages API reuse and celebrates successes.
  • Develop KPIs to measure the impact of APIs on organizational goals.
• Trends in Action:
  • Michigan's Department of Technology, Management, and Budget has implemented an API layer to enhance data accessibility and integration.

8. Exponential Technology Watch List

• Core Idea: Emerging technologies such as AI and quantum encryption are becoming increasingly relevant, and governments should prepare for their impact.
• Getting Started:
  • Prepare now by enhancing encryption and other security measures.
  • Collaborate with government and private entities to explore potential and risks of exponential technologies.
• Trends in Action:
  • The Department of Homeland Security conducts technology scouting and market analysis to identify relevant emerging technologies and startups.

Key Considerations

• Government organizations must be proactive in adopting new technologies to stay relevant and efficient.
• The report highlights the importance of a "symphonic enterprise" where technologies work in harmony to create new value.
• Real-world examples are provided to illustrate how these trends are being applied in practice.
• Readiness and relevance scores are included to help organizations assess their preparedness for each trend.

Authors and Related Reports

• Authors:
  • Scott Buchholz, Federal Chief Technology Officer, Deloitte Consulting LLP
  • Sanjay Shah, Principal, Deloitte Consulting LLP
• Related Reports:
  • Tech Trends 2018: The symphonic enterprise
  • The Center for Government Insights
  • CIO Insider

Acknowledgments

The authors acknowledge the contributions of numerous individuals and teams for their roles in the development of the report, including Missy Hyatt, Holly Wilmot, Annette Evans, and others.

About Deloitte

• Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, its subsidiaries, and affiliates.
• The report is copyrighted and available at deloitte.com/us/govtechtrends.

Conclusion

This report provides a valuable government perspective on the future of technology, offering actionable insights and real-world examples to guide organizations through the transformation process. By embracing these trends, governments can build a more agile, secure, and innovative enterprise.