2017年-德勤全球_A_government_perspective__Tech_Trends_2017_3页_2mb

Deloitte Tech Trends 2017: A Government Perspective Summary

Core Content

Deloitte's 2017 Technology Trends report, with a government-specific focus, outlines seven key technology trends that are expected to significantly impact how government organizations operate and deliver services over the next 18 to 24 months. These trends are driven by macro forces such as digital transformation, analytics, cloud computing, and the evolving role of IT. The report emphasizes the importance of innovation and the need for government entities to adapt to these changes in order to improve efficiency, reduce costs, and enhance citizen engagement.

Main Trends and Key Points

1. IT Unbounded

• Core Idea: IT is moving beyond traditional boundaries to become a strategic enabler of innovation and business goals.
• Approach: Organizations should collaborate with external partners, use automation and DevOps to improve efficiency, and form multifunctional teams that integrate IT and business functions.
• Relevance: 4
• Readiness: 4

2. Dark Analytics

• Core Idea: Unstructured data sources (e.g., text, video, social media) hold significant potential for insight and resource optimization.
• Approach: Leverage natural language processing and machine learning to extract value from these data sources.
• Key Considerations: Skilled talent, new tools, and focused priorities are essential.
• Relevance: 4
• Readiness: 4

3. Machine Intelligence

• Core Idea: Technologies like machine learning, cognitive analytics, RPA, and bots are enhancing citizen engagement and workplace productivity.
• Approach: Automate workloads and improve decision-making through AI integration.
• Relevance: 4
• Readiness: 2

4. Mixed Reality

• Core Idea: Mixed reality combines digital and physical environments to improve decision-making and communication.
• Approach: Pilot the technology to understand its utility, and start with areas like learning, communication, and customer service.
• Relevance: 4
• Readiness: 3

5. Inevitable Architecture

• Core Idea: Modern IT architectures are automated, flexible, open, and cloud-native, enabling greater efficiency and cost reduction.
• Approach: Move toward a "cloud-first" strategy, integrating these attributes over time.
• Key Considerations: Anticipate resistance to change and seek external guidance to avoid old pitfalls.
• Relevance: 4
• Readiness: 3

6. Everything-as-a-Service (XaaS)

• Core Idea: Transforming systems into services and platforms to improve efficiency and constituent engagement.
• Approach: Convert existing systems into reusable services and phase in the transformation gradually.
• Relevance: 4
• Readiness: 3

7. Blockchain: Trust Economy

• Core Idea: Blockchain technology is reshaping how trust and identity are managed, especially in digital contracting.
• Approach: Start with well-defined use cases and consider collaboration with consortia for identity-related applications.
• Key Considerations: Stay informed about blockchain developments even if not adopting it yet.
• Relevance: 3
• Readiness: 1

Trends in Action

• Financial Regulator: Implemented text analysis tools to improve responsiveness and reduce costs.
• Illinois State Government: Consolidated IT functions to modernize technology and improve service delivery.
• Louisiana State Government: Used automated, open, and cloud-native IT approaches to streamline operations.
• Internal Revenue Service (IRS): Developed reusable Java-based processing services to enhance efficiency.
• Delaware State Government: Explored blockchain for company registration and shareholder communication.
• National Institute of Standards and Technology (NIST): Developed quantum-resistant algorithms to prepare for quantum computing's impact on cybersecurity.

Exponentials Watch List

• Expected Impact: Over the next 3–5 years, exponential technologies like nanotechnology, biotechnology, quantum computing, and energy systems will have significant applications.
• Approach: Governments should adopt a stepwise strategy, starting with research and experimentation before full-scale implementation.
• Relevance: 3
• Readiness: 1

Recommendations

• Pilot and Learn: Start with small-scale pilots to test and understand the value of new technologies.
• Collaborate and Innovate: Engage with external partners and internal stakeholders to drive innovation.
• Focus on End Goals: Maintain a clear vision while being flexible in implementation methods.
• Anticipate Resistance: Address potential pushback by demonstrating the value and benefits of change.
• Stay Informed: Even if not adopting a technology, keep track of its development and potential impact.

Additional Resources

• Contact: Scott Buchholz (Federal Chief Technology Officer) and Sanjay Shah (Principal) for more information.
• Reports:
  • Tech Trends 2017: The kinetic enterprise
  • The Future of Government: Gov2020
  • 2016-2017 Global CIO Survey
• Follow: @DeloitteGov and @DeloitteOnTech for updates on government and technology trends.
• View Full Report: www.deloitte.com/us/govtechtrends

Acknowledgments

The report acknowledges the contributions of numerous individuals involved in sponsorship, project management, editing, research, design, and content creation.

Disclaimer

This document contains general information only and is not intended to serve as professional advice or services. Readers are advised to consult qualified professionals before making decisions that may affect their business or finances.

About Deloitte

The report refers to Deloitte Consulting LLP, a subsidiary of Deloitte LLP, and outlines the legal structure and services available. Certain services may not be available to attest clients under public accounting rules.

Conclusion

Deloitte's 2017 Technology Trends report provides a comprehensive overview of the technologies reshaping government operations. It encourages leaders to adopt a proactive and strategic approach to innovation, emphasizing the importance of understanding relevance and readiness levels for each trend.