2024-11-29-Gartner-2024年劳动市场洞察报告-技能缺口_员工抱怨与劳动市场态势_34页_1mb

Summary of Gartner's "Skills Gaps, Employee Resenteeism and the Labor Market Climate" Report Insights (August 2024)

HR leaders and organizations face growing challenges in workforce management, with skills gaps, employee engagement, and labor market shifts impacting talent strategies.

Key Findings:

1. Skills Gaps Issue Escalation

   • Skills gaps remain the top HR concern, even surpassing unpaid leave (resenteeism) in July 2024. Senior leadership views skills gaps as critical across interpersonal, technical, digital, and leadership skills, with technical gaps showing slightly higher concern.
   • 69% of HR leaders expect urgency around skills gaps to significantly increase over the next three months.
   • Mid-level roles are most affected, with skills gaps hindering organizational performance (most severe at mid-levels).

2. Resenteeism as a Serious Challenge

   • 47% of HR leaders report employee resenteeism as a concern, with leaders acknowledging it as a productivity barrier. Reasons cited include return-to-office mandates, lack of career growth, and digital transformation fatigue.
   • Organizations are addressing resenteeism through well-being programs, manager training, and flexible work arrangements (noting 70% of leaders support mental health initiatives).

3. Labor Market Dynamics

   • Job postings increased by 3 percentage points (35%) in August 2024. Quit rates and contingent worker reliance saw minor decreases, indicating a slower but resilient labor market. Talent competition is slightly increasing.
   • Cost-saving measures (e.g., hiring freezes, layoffs) are reserved for extreme scenarios, with organizations preferring talent development.

4. Strategies for Addressing Skill Shortages and Engagement

   • Organizations are actively building internal skill capabilities (66%) and hiring new talent (63%). Key barriers include insufficient time to develop skills and uncertainty about required competencies.
   • GenAI is emerging as a tool for skill verification and gap identification, targeting both GenAI integration and workforce adaptation.

Conclusion:

HR professionals must prioritize proactive skills development, flexible work arrangements, and employee well-being to mitigate gaps and resenteeism. 2024 marks a pivotal year where talent strategy aligns more closely with evolving workforce expectations and technological advancements. This will shape how businesses navigate future labor market volatility.