KPMG+医疗保健的未来-22页_1mb

Future of Healthcare Summary

Core Content

The future of healthcare is characterized by an agile, digital, and consumer-centric approach. As the industry faces rising demand, increasing costs, and evolving public expectations, it is undergoing a significant transformation driven by new technologies, innovative business models, and a focus on inclusivity and accessibility. This report outlines six key signals of change and three emerging healthcare paradigms that are shaping the future of the sector.

Main Signals of Change

1. A new reality of customer-centric care

   • Public expectations are shifting due to digital experiences in other industries.
   • Consumers are increasingly seeking convenient, personalized, and digital-first healthcare services.
   • Digital services can reduce staffing pressures and improve access to care.
   • These models may redefine the consumer experience, improve access, and reduce costs.

2. A workforce in crisis

   • The pandemic has led to high burnout and attrition among healthcare workers.
   • New workforce strategies involving regulatory, academic, community, and health-system players are needed.
   • Digital solutions can help modernize healthcare and improve efficiency.

3. Harsh economic realities

   • Healthcare costs have increased, and financial pressures are significant.
   • Modern strategies are essential to improve operational efficiency, create new revenue models, and deliver value-based care.
   • These strategies can support financial recovery from the pandemic.

4. Fast-changing markets in the digital economy

   • Non-traditional entrants, such as startups and global tech firms, are disrupting the healthcare market.
   • AI and machine learning are seen as the most impactful technology-related factors for healthcare transformation.
   • Innovations in AI, robotics, and 5G are expected to reshape care delivery and clinical decision-making.

5. Altered states for supply chains

   • Global supply chains for healthcare have been disrupted by geopolitical and pandemic-related factors.
   • Some jurisdictions have developed local manufacturing capabilities to reduce dependence on external sources.
   • These changes require health systems to creatively assess clinical and operating models and compete for scarce resources.

6. Turning data into trusted insights and value

   • Health systems need to invest in advanced data capabilities to support new care models.
   • Digital twins and improved data governance can help predict outcomes and improve decision-making.
   • Trust and accountability are essential in leveraging data for better healthcare services.

Three Emerging Healthcare Paradigms

1. High Street Healthcare

   • Focuses on putting consumers at the center of care.
   • Offers convenient, accessible, and digital services that can be delivered in everyday settings.
   • Examples include telehealth, online mental health platforms, and home-based care.
   • Partnerships with logistics and financial service providers can enhance the consumer experience.

2. Meta Care

   • Leverages the metaverse and advanced technologies like AI and VR.
   • Enables virtual consultations, remote therapy, and access to global expertise.
   • New payment models, such as micro-insurance and cryptocurrency, may emerge.
   • Platforms like Latus Health are exploring virtual hospitals and AI-driven care.

3. Hyper-Local Care

   • Emphasizes community-controlled models to improve health equity and accessibility.
   • Addresses disparities in health outcomes and supports underserved populations.
   • Examples include the Equity-First Vaccine Initiative and CommunityHealth's telehealth microsite.
   • Utilizes data to inform public health interventions and improve outcomes.

Key Capabilities for Transformation

KPMG's Connected Enterprise model outlines eight key capabilities to support digital transformation in healthcare:

• Insight-driven strategies and actions
• Innovative products and services
• Experiencecentricity by design
• Seamless interactions and commerce
• 2X Impact
• Responsive operations and supply chain
• Aligned and empowered workforce
• Digitally-enabled technology architecture
• Integrated partner and alliance ecosystem

These capabilities are designed to help organizations assess their current state, identify gaps, and manage transformation hurdles to design and embrace future business models.

Conclusion

The transformation of healthcare is driven by the need for agility, digital integration, and a consumer-centric approach. As the industry evolves, it will require new strategies, technologies, and partnerships to meet changing demands, address workforce challenges, and improve access and equity. The KPMG Connected Enterprise model provides a framework for achieving these goals through digital innovation, data governance, and collaborative ecosystems.