2023-06-13-CBRE-2023年春季美国办公室使用者情绪调查_26页_5mb

2023 U.S. Office Occupier Sentiment Survey Summary

Core Content

CBRE's Spring 2023 U.S. Office Occupier Sentiment Survey provides insights into how U.S. corporate real estate executives are adapting to the future of work. The survey includes responses from 207 executives and highlights the evolving strategies and sentiments around office attendance, hybrid work models, and portfolio optimization.

Main Views

Office Attendance Trends

• Most companies require office attendance: 65% of respondents say their companies now require some level of office attendance, with financial/professional services companies leading the trend (71% require more than half the week in the office).
• Technology companies lag: Only 56% of technology company respondents require office attendance, with most stipulating less than half the week in the office.
• Office utilization remains low: Office utilization rates are generally below 60%, with large companies reporting the lowest utilization (94% report <60% usage), while small companies are more likely to have higher attendance (35% of small companies achieve utilization above 60%).
• Expectations for increased attendance: 38% of respondents anticipate increased office attendance this year, with those at the lowest utilization rates showing the most optimism for growth.

Hybrid Work Models

• Shift toward mostly in-office or remote culture: The balanced hybrid model is losing favor, with 45% of respondents supporting a mostly or fully in-office culture (up from 37% in 2022) and 22% supporting a mostly or fully remote culture (up from 15% in 2022).
• Employee preferences: Most employees want to work in the office at least three days a week, with less than 7% preferring full-time remote work.
• Flexible policies: Companies are increasingly adopting flexible policies, such as allowing employees to set their own hours, rotating office schedules, and exploring a four-day work week.

Communication and Policy Implementation

• Clear communication is key: 76% of respondents have policies or guidance in place to drive office attendance. Clear expectations lead to higher attendance rates.
• Enforcement varies: Only 16% of respondents have policies that are both provided and enforced. Many companies avoid strict enforcement to prevent employee turnover.
• Tracking methods: Most companies use manager reporting (46%) and badge swipes/VPNs (41%) to track attendance, while fewer use workspace booking systems (13%).

Key Information

Portfolio Optimization

• Rightsizing is common: Over half of respondents expect to further reduce their office footprint in the next three years. 68% of large companies (with >10,000 employees) plan to downsize compared to 46% of all other respondents.
• Reasons for downsizing: 87% of companies say they need less space due to hybrid work, while 31% are downsizing due to pre-pandemic inefficiencies and 27% to reduce costs.
• Smaller companies remain the norm: Only 36% of the smallest companies (under 1,000 employees) plan to reduce their space, suggesting that smaller requirements should remain the standard for future office leasing.

Upgrading Office Portfolios

• Flight to quality: 32% of respondents are relocating to better-quality spaces, and 25% are exploring the option. Mixed-use districts with modern office space, housing, and retail are particularly appealing.
• Building amenities matter: 67% of U.S. respondents value the quality of their working environment more than pre-pandemic, with 59% favoring buildings near public transit and 53% preferring onsite food and beverage options.
• Sustainability and shared space are priorities: 39% of respondents consider sustainable building features important, and this jumps to 61% among large companies. Shared meeting space is also highly valued by 47% of respondents.

Flexible Office Space

• Growing interest in flex space: 36% of companies have more than 10% of their portfolio in flexible space, with 50% anticipating an increase over the next two years.
• Flex space benefits: It helps reduce capital expenditure, offers meeting space on demand, and supports uncertain demand and market expansion.
• Lease flexibility: 33% of respondents favor lease structures that support agility, such as shorter terms and bundled shared services.

Strategic Considerations for Occupiers

1. Clearly state office attendance intentions and create supportive messaging and policies.
2. Include employees in planning to align their preferences with company goals.
3. Support managers in setting new norms and leading by example.
4. Track utilization to plan for future space needs, while being mindful of employee privacy.
5. Complement short-term initiatives with long-term transformational strategies.
6. Define hybrid work in a way that reflects both company strategy and employee preferences.
7. Optimize portfolios by balancing organizational efficiency and employee experience.
8. Negotiate favorable lease terms and explore flexible structures to build an agile portfolio.

Conclusion

The survey highlights a clear shift in workplace culture and strategy, with a growing emphasis on in-office presence, clear communication, and portfolio optimization. While hybrid work remains a dominant model, companies are increasingly adopting more structured approaches to office attendance and leveraging flexible space and lease structures to adapt to the evolving work environment.