2022-01-05-埃森哲-The_value_multiplier_28页_3mb

Fast-Track Performance

The path to intelligent operations maturity involves four key levels of maturity—Stable, Efficient, Predictive, and Future-Ready. These levels are defined by eight characteristics across technology, process, data, and talent levers. Organizations can accelerate progress by addressing these levers, with future-ready companies showing up to 2.8× higher profitability and 1.7× greater efficiency compared to lower-maturity peers.

Why It Matters

Future-readiness delivers substantial business advantages:

• Up to 17% global profitability gain (measured by EBITDA) by advancing one maturity level.
• Multiplier effects include a 1.5× boost in data-driven business value and R&D efficiency, and 1.8× improvement in employee engagement.
• At all maturity levels, gains exist, but future-readiness amplifies rewards, reducing the risk of becoming outdated.

How to Get There

Four levers drive maturity:

• Technology: Automation, RPA, cloud, and AI enhance efficiency; organizations with advanced tech capabilities see the highest impact.
• Process: Standardize industry-leading practices for agility and customer/employee experiences.
• Data: Centralize data, apply AI, and conduct real-time analytics to improve insights and decision-making.
• Talent: Augment human skills with AI, reskill workforce, and foster innovation using specialized talent.

Key Implementation Steps for Each Lever:

• Technology: Scale automation, use cloud-first foundations, encourage IT-business collaboration.
• Process: Apply benchmarking, implement experience management programs, foster continuous improvement cultures.
• Data: Aggregate diverse data sources, use AI and analytics for insights, establish an AI roadmap.
• Talent: Enhance specialized skills, create collaboration marketplaces for on-demand workforce solutions.

Case Study Highlights:

• A North American insurer improved cash flow by $300M through data-driven/governance reforms.
• Banks boosted productivity 40-70% via automation and AI integration.

Be Future-Ready Now

Adopt a strategic approach with four pillars:

• Benchmark current status and develop governance roadmaps.
• Enhance automation and advanced analytics.
• Scale experience measurement and integrated solutions.
• Embed specialized talent and build data/collaboration markets.
  Following these steps can position organizations for future-readiness, up to five-year savings of $50M or more.

Additional Context

Accenture's research, based on 1,100 executives, reveals future-ready operations can double the probability of maturing in three years. A multiplier effect applies when all levers are integrated harmoniously, driving up to 14.2× operational gains. For personalized insights, explore resources on the website.