2021-09-02-埃森哲-Taxiing_for_takeoff_20页_2mb

Summary of "Taxiing for Takeoff"

Core Content

This document outlines the strategic transformation needed by aircraft service providers in the aerospace and aviation industry to meet the evolving expectations of airlines and prepare for post-pandemic recovery. It emphasizes the importance of rethinking operations, retooling with digital technologies, and reprogramming project management and supply chain systems to drive growth and competitiveness.

Main Views

• Growth Outlook: Despite the challenges posed by the pandemic, the aviation market is expected to recover, with over 50% of aerospace executives anticipating growth in the next 18 months. The global commercial aerospace market is projected to grow by 5.2% in 2021, following a 33% decline in 2020.
• Uneven Recovery: The recovery is expected to be uneven across regions, with North America showing the highest growth (+6.5%), followed by Europe (+4.2%) and APAC (+3.4%). Airlines are preparing for this shift by focusing on cost control and identifying new growth pathways such as increased freight capacity.
• Customer-Centric Approach: Airlines are shifting from short-term survival to long-term recovery, with a focus on customer expectations. MRO providers must align with these priorities to deliver on service-centric goals.

Key Information

Current MRO Challenges

• Parts Availability: A key component of MRO, but many providers struggled with supply chain alignment to customer value propositions.
• Data Management: Over 60% of airline executives cite difficulties in managing large amounts of data and complex workflows as a major challenge.
• Legacy Systems: Many MRO systems are outdated and unable to support modern operational improvements. Providers need to digitally decouple these systems to enhance efficiency.

Emerging Priorities

• Short-Term Priorities:

  1. Improve logistics performance
  2. Improve MRO activity cost control
  3. Decrease aircraft sustainment costs

• Long-Term Priorities:

  1. Increased aircraft availability
  2. Better vendor contract management
  3. Improve supply chain performance

Strategic Actions for Growth

1. Rethink Airline Priorities: Focus on customer expectations and anticipate new fleet mix demands through alternative approaches.
2. Reprogram Project Management and Supply Chain: Use a platform-based approach for parts intelligence and smart program management to increase capacity and utilization.
3. Retool Operations: Invest in digital transformation to enhance data flow, communication, and process visibility, which are critical for efficient operations.
4. Reconnect Your Workforce: Invest in workforce training and digital tools to improve access to information, skill alignment, and integration across activities.

Digital Transformation Opportunities

• Digital DNA: Digital technologies such as cloud computing, remote inspections, and scheduling tools can enable more efficient and responsive operations.
• Connected Technicians: Implementing digital work cards and electronic workflows can significantly improve data richness and operational clarity.
• Collaboration: MRO providers and airlines both face challenges in data sharing and usage, presenting an opportunity to collaborate and extract value from aircraft data.

Conclusion

The document highlights the need for aircraft service providers to move beyond traditional operational models and embrace digital transformation, data-driven insights, and a service-centric approach. By addressing key challenges in logistics, supply chain, and workforce development, MRO providers can position themselves for long-term growth and better meet airline expectations in a recovering market.

Sample Data

• Sample comprises: 35 Aerospace and MRO Service Providers and 70 airline executives across 4 geographies.
• Top MRO Provider Priorities:
  1. Expand into MRO adjacencies
  2. Stay ahead of competition
  3. Increase digital skills
  4. Increase profit margins
  5. Overcome skills shortages

Authors

• John Schmidt: Global Aerospace and Defense Lead, Accenture
• Jeff Wheeless: Global Aerospace and Defense Research Lead, Accenture

References

1. Accenture Commercial Insight Report 2021
2. Ibid.
3. Accenture Commercial Insight Report 2020
4. Supply Chain 2021: Reinventing for Resilience and Growth
5. Accenture research into Aerospace and MRO service providers
6. Ibid.
7. Ibid.
8. Ibid.
9. Ibid.

About Accenture

Accenture is a global professional services company with expertise in digital, cloud, and security. It provides services across multiple industries, including aerospace and defense, and operates through a vast network of Advanced Technology and Intelligent Operations centers in over 120 countries.