【BCD_Travel】英文旅客调查：铁路商务旅行_28页_8mb

Traveler Survey: Rail Travel for Business

Core Content Overview

This survey conducted by BCD Travel Research & Intelligence explores the behavior, challenges, and satisfaction levels of business travelers regarding rail travel in Europe and Asia Pacific. It includes insights into trip types, preferred rail suppliers, booking and payment methods, and the role of rail in multi-modal travel itineraries. The findings are based on responses from 681 business travelers who used rail for at least one business trip in the past 12 months.

Respondent Profile

• Gender Distribution:

  • 71% Male
  • 28% Female
  • 1% Other

• Geographic Distribution:

  • 60% Europe
  • 40% Asia Pacific

• Top Three Industries:

  • 25% Life Sciences
  • 16% Manufacturing
  • 8% Financial Services

Travel by Rail: Overview

• Trip Type:

  • Most business travelers use rail for domestic trips only.

• Purpose of Trips:

  • Attending internal company meetings is the most common reason (50% of respondents).

• Type and Class of Rail Travel:

  • Traditional rail suppliers are preferred over low-cost competitors.
  • Regular and high-speed trains are equally popular.
  • Economy class is more commonly used than business class.

• Journey Duration:

  • Most travelers spend less than three hours on rail journeys.
  • The maximum duration they consider for rail travel is five hours.

• Expected Rail Trips in 2025:

  • Respondents expect to take the same number of rail trips as in 2024.

Mode of Travel: Rail vs. Plane

• Preference:

  • 65% prefer train over plane when both are viable.
  • 35% choose plane.

• Multi-modal Itineraries:

  • Most travelers combine rail with other modes of transport.
  • Half use air alongside rail, and a similar number combine rail with taxi or ride-hailing.

Airport Rail Service and Commuting

• Airport Rail Usage:

  • 75% use rail to get to/from the airport.
  • Over a quarter use it frequently.

• Commuting by Rail:

  • Nearly half use rail to commute to work.
  • One-fifth do so regularly.

Traveler Behavior

• Reasons for Choosing Rail:

  • Central location of train stations
  • Convenience
  • Ability to work on board

• Booking and Payment:

  • 60% book rail tickets via supplier websites.
  • 33% use employer's online booking tool.
  • Corporate credit card is the most common payment method (followed by personal card).

• Loyalty Programs and Discount Cards:

  • Less than a quarter (23%) use loyalty programs or discount cards.

• Environmental Considerations:

  • 40% of travelers never or rarely consider environmental impact.
  • 25% frequently do so.

• On-Board Time Utilization:

  • 80% work on board.
  • 50% use the time to rest.

• Amenities Used:

  • Power outlets and Wi-Fi are the top two amenities requested.

Rail Policies and Suppliers

• Satisfaction with Rail Policy:

  • 50% are "extremely" or "somewhat" satisfied.
  • 34% are neither satisfied nor dissatisfied.
  • 12% are somewhat dissatisfied, 4% are extremely dissatisfied.

• Employer's Rail Policy:

  • 33% say their employer encourages rail travel.
  • 60% have no policy or are not aware of one.

• Corporate Rates and Discounts:

  • 14% say their employer offers corporate rates for rail tickets.

• Business Class Policy:

  • 51% are allowed to use business class on trains, either always or sometimes.

• Challenges with Rail Policies:

  • 30% report no challenges.
  • Common issues include lack of clear policy, inconvenient booking, and payment processes.

• Satisfaction with Rail Suppliers:

  • 53% are "extremely" or "somewhat" satisfied.
  • 24% are neither satisfied nor dissatisfied.
  • 18% are somewhat dissatisfied, 5% are extremely dissatisfied.

• Challenges with Rail Suppliers:

  • Common issues include poor reliability, overcrowding, limited connectivity, and high ticket prices.

Friction in Rail Travel

• Delays and Cancellations:
  • 75% have experienced delays.
  • 50% have faced cancellations.
  • These are the top two disruptive situations reported.

How BCD Travel Can Help

BCD Travel is enhancing its rail booking capabilities through TripSource, a trip management and self-service booking solution. Features include:

• Seat and cabin selection
• Discount and loyalty card integration
• E-ticket availability
• Travel via select stations
• Travel arranger functionality
• Availability via web or app

Contact

Natalia Tretyakevich
Senior Manager, Research & Intelligence
Spain
natalia.treyakevich@bcdtravel.eu

Note: The information provided has been carefully researched and checked. However, BCD Travel does not accept any liability for damage or loss resulting from its use.