2023-11-01-世界银行-政府科技在脆弱和冲突局势中的趋势_挑战和机遇（英）_78页_17mb

GovTech in Fragile and Conflict Situations: Trends, Challenges, and Opportunities

Summary

This report analyzes the application of Government Technology (GovTech) in fragile and conflict-affected situations (FCS). It finds that GovTech reforms are actively pursued in FCS despite lower overall maturity compared to non-FCS countries, as measured by the GovTech Maturity Index (GTMI). Key challenges include low institutional capacity, corruption, infrastructure gaps, and digital skills deficiencies, while opportunities arise from leveraging mobile technology, youth demographics, and leapfrogging legacy systems. The analysis suggests a phased, context-specific approach to GovTech implementation, emphasizing partnerships, capacity building, and affordable solutions to enhance government efficiency and citizen engagement.

GTMI Data Overview

• Average GTMI scores for FCS are significantly lower than global averages, with most FCS in GTMI Groups C and D (Medium and Low maturity).
• Challenges include weak correlation with governance indicators (e.g., regulatory quality and political stability).
• Opportunities include higher mobile subscriptions in FCS, supporting increased use of mobile-based GovTech solutions.

GovTech Pillars and Pillar-Specific Trends

• GovernTech Enablers: FCS exhibit moderate progress in legal and regulatory frameworks, but gaps remain in data protection and digital skills.
• Core Government Systems: Prioritization on FMIS, tax administration, and e-procurement is common, with limited adoption of advanced systems like cloud solutions.
• Public Service Delivery: E-services are underutilized due to connectivity and infrastructure constraints; mobile-based alternatives (SMS, call centers) are more effective.
• Citizen Engagement: Challenges include weak social contracts and data risks; opportunities include using digital tools for feedback mechanisms in stable contexts.

Recommendations

• Adopt a phased approach, focusing on incremental reforms to build trust and capacity.
• Utilize cloud solutions and digital public goods to address funding and infrastructure gaps.
• Enhance partnerships and peer learning to mitigate donor coordination issues and political economy risks.
• Ensure digital skills training and inclusive design to bridge the digital divide and support gender equality.

Concluding Thoughts

GovTech holds transformative potential in FCS, but requires careful contextual adaptation and risk management to navigate fragility and conflict. The report underscores the need for sustainable, adaptive strategies that prioritize human and institutional capacities alongside technological advancements.