2017年-德勤全球_The_digital_hospital_of_the_future_26页_15mb

Summary: The Hospital of the Future

Core Content

The hospital of the future is envisioned as a digitally integrated, patient-centered environment that leverages advanced technologies to transform care delivery, improve patient experience, enhance staff development, and increase operational efficiencies. The Deloitte Center for Health Solutions conducted a crowdsourcing simulation with 33 global experts to explore these changes and develop use cases for the next decade.

Main Viewpoints

• Digital Technologies as a Foundation: Technology will underpin most aspects of future hospital care, but human expertise will still be essential for complex cases.
• Shift in Care Settings: There is a growing trend for inpatient services to be moved to outpatient and home settings, although acute care for complex patients will remain in hospitals.
• Need for Strategic Planning: Hospital executives and governments should plan for integrating digital technologies into both new and existing facilities.
• Patient-Centric Approach: Future hospitals will focus on enhancing patient experience through digital and AI tools, enabling more personalized and efficient care.
• Operational Transformation: Automation, robotics, and digital supply chains will streamline hospital operations, reduce costs, and improve service reliability.

Key Information

1. Redefined Care Delivery

• Centralized Clinical Command Centers: These will function like air traffic control, providing real-time data and decision support for clinical and operational management.
• Continuous Monitoring: Wearables and microfluidic sensors will allow for ongoing patient monitoring, with AI analyzing data to predict and prevent adverse outcomes.
• Personalized and Portable Care: 3-D printing, robotics, and nanotechnology will enable more targeted treatments and reduce the need for patient transport.
• Example: Cleveland Clinic's Bunker clinical command center monitors ICU patients in real time and uses analytics to improve care and resource management.

2. Digital Patient Experience

• AI-Powered Virtual Assistants: These will support patients with information, reminders, and access to their health records, improving engagement and understanding.
• Seamless Processes: Digital tools will simplify admission, discharge, and follow-up care by automating data collection and providing personalized instructions.
• Example: The Ohio State University Wexner Medical Center uses bedside tablets to enhance patient interaction and satisfaction, with 95% patient satisfaction reported in pilot programs.

3. Enhanced Talent Development

• Intelligent Staff Recruitment and Scheduling: Analytics and RPA will streamline hiring and shift planning, reducing turnover and optimizing staffing based on patient acuity.
• Virtual Learning and Development: Online courses and virtual simulations will become key tools for training and continuous education of healthcare professionals.
• Example: Allina Health in Minnesota automated its staffing process, saving over $4.8 million in four years and reducing administrative workload.

4. Operational Efficiencies Through Technology

• Automation and Robotics: Robots will assist with logistics, medication delivery, and administrative tasks, reducing the burden on healthcare staff.
• Digital Supply Chains: Interoperable systems and cloud-based solutions will improve data sharing and reduce costs.
• Example: South Glasgow University Hospital uses 26 robots for automated delivery of medical supplies, food, and waste, with a dedicated underground tunnel and elevator system.

5. Healing and Well-Being Designs

• Environment as a Healing Factor: The physical and emotional environment of the hospital will be designed to support both patient and staff well-being.
• Personalized Patient Rooms: Inpatient rooms will be tailored to patient preferences and needs, with integrated devices and services.
• Integration of Social and Behavioral Data: Future EHR systems will include not only clinical data but also social and behavioral information to inform care planning and outcomes.

Conclusion

The hospital of the future will be characterized by the integration of digital technologies across all aspects of care, from clinical decision-making to patient engagement and operational management. While these technologies will enhance efficiency and outcomes, they will not replace the need for human expertise. A well-planned strategy is essential for hospitals to adapt to these changes and prepare for the next decade of healthcare innovation.