2018联合国电子政务调查（英文版）_300页_1mb

2018 United Nations E-Government Survey Summary

Core Content

The 2018 United Nations E-Government Survey titled "GEARING E-GOVERNMENT TO SUPPORT TRANSFORMATION TOWARDS SUSTAINABLE AND RESILIENT SOCIETIES" is a comprehensive report published by the United Nations Department of Economic and Social Affairs (UNDESA), specifically the Division for Public Institutions and Digital Government (DPIDG). It explores the role of e-government in advancing the Sustainable Development Goals (SDGs) and enhancing societal resilience through digital technologies.

The report emphasizes the transformative potential of e-government in fostering inclusive, effective, and accountable governance. It also highlights the challenges and risks associated with the rapid development of digital technologies, such as digital divides, privacy concerns, and cybersecurity threats, and underscores the importance of capacity building and policy integration to address these issues.

Main Views

1. Digital Government as a Catalyst for Sustainable Development

• E-government is a critical enabler of the 2030 Agenda for Sustainable Development.
• It supports sustainability and resilience by improving public service delivery, increasing transparency, and promoting citizen engagement.
• The report identifies preconditions for successful e-government implementation, including institutional readiness, legal frameworks, and public trust.

2. Inclusion and Equity in E-Government

• The survey highlights the importance of digital literacy and access to technology in ensuring that e-government benefits all segments of society.
• It emphasizes the need to address digital divides, especially among migrants, vulnerable populations, and regions with limited connectivity.
• Leaving no one behind is a central theme, advocating for inclusive digital policies and services tailored to marginalized groups.

3. E-Resilience and Disaster Risk Management

• E-government contributes significantly to disaster risk management (DRM) and e-resilience.
• Technologies such as artificial intelligence (AI), social media, space technology, and geospatial information are explored for their role in early warning systems, response coordination, and data-driven decision-making.
• The report advocates for mainstreaming e-resilience within broader e-government frameworks to build sustainable and resilient societies.

4. Cybersecurity and Digital Governance

• The report underscores the importance of cybersecurity in ensuring the resilience of e-government systems.
• It outlines best practices in secure e-government design, including data protection laws, national cybersecurity strategies, and incident response mechanisms.
• The ITU Global Cybersecurity Index and data protection frameworks like Switzerland's Data Protection Act are highlighted as examples of effective policies.

5. Global and Regional Trends in E-Government Development

• The survey presents global rankings of e-government development and outlines trends in online service delivery, open government data, and mobile government.
• It also provides an analysis of regional performance, including Least Developed Countries (LDCs), Landlocked Developing Countries (LLDCs), and Small Island Developing States (SIDS).
• Digital inclusion, e-participation, and innovative public services are identified as key areas of progress and opportunity.

6. Technology and Innovation in Public Services

• The report explores emerging technologies such as blockchain, artificial intelligence, and machine learning, and their applications in public administration, identity management, and healthcare.
• It also highlights innovative e-government projects, including SMS-based health services, mobile-first strategies, and smart city initiatives.

Key Information

• Purpose: To evaluate the progress of e-government globally and provide insights into its role in achieving sustainable and resilient societies.
• Scope: Covers digital governance, disaster risk management, cybersecurity, and technological innovation.
• Methodology: The survey is based on data collection, analysis, and case studies from various UN agencies, regional commissions, and international experts.
• Data Sources: Includes contributions from ITU, UNESCO, and other UN bodies.
• Structure:
  • Chapter 1: Mobilizing e-government to build resilient societies: preconditions and enabling environment.
  • Chapter 2: E-government for leaving no one behind.
  • Chapter 3: E-resilience through e-government: global and regional perspectives.
  • Chapter 4: Building the resilience of e-government.
  • Chapter 5: Global trends in e-government.
  • Chapter 6: Regional development and country groupings performance.
  • Chapter 7: Improving cities' resilience and sustainability through e-government assessment.
  • Chapter 8: Fast-evolving technologies in e-government: government platforms, AI, and people.

Conclusion

The 2018 United Nations E-Government Survey is a key document that outlines the role of e-government in the context of global sustainable development. It calls for innovative use of digital technologies, inclusive policy-making, and robust cybersecurity frameworks to ensure that e-government systems are resilient, effective, and equitable. The report also highlights the need for capacity building, technical assistance, and international collaboration to support digital transformation in developing countries.

The survey serves as a benchmarking tool and a policy guide, offering insights into best practices, challenges, and opportunities in the global e-government landscape. It underscores the importance of tailored solutions to address the specific needs of different regions and communities, ensuring that digital governance supports the Sustainable Development Goals and creates a more resilient and inclusive society.