联合国：E-GovernmentSurvey2022_311页_6mb

E-Government Survey 2022: The Future of Digital Government

Core Content

The 2022 United Nations E-Government Survey, titled "The Future of Digital Government", is the 12th edition of the UN E-Government Survey series. It emphasizes the role of digital transformation in advancing the Sustainable Development Goals (SDGs) and ensuring equitable access to digital services, especially in the context of the ongoing global crises.

Main Points

1. Role of Digital Government in Sustainable Development

• The survey highlights the increasing contribution of digital government to the realization of the 2030 Agenda for Sustainable Development.
• Digital technologies have been crucial in addressing global health crises, such as the COVID-19 pandemic, by enabling the delivery of essential public services.
• The concept of "leaving no one behind" is central to the survey, emphasizing the need for inclusive digital governance.

2. E-Government Development Index (EGDI)

• The EGDI measures the level of e-government development globally and is used to classify countries into quartile groups.
• The global EGDI average has increased, but higher-income countries continue to lead, with least developed countries (LDCs), especially in Africa, still lagging significantly.
• Digital divide remains a key challenge, with LDCs having far lower EGDI scores than the global average.

3. Online Services Index (OSI)

• The OSI evaluates the performance of online services across different countries and income groups.
• Most populous cities have made notable improvements in their Local Online Service Index (LOSII) scores due to better access to resources like skilled workforces and public budgets.
• There is a convergence and divergence in OSI levels relative to EGDI levels, indicating varied digital service provision across countries.

4. Impact of the Pandemic

• Over 90% of UN member states created dedicated pandemic-related portals or integrated such services into their national portals.
• Digital government tools have proven essential in maintaining public service delivery during isolation, uncertainty, and vulnerability.

5. Inclusive E-Government Development

• The survey identifies vulnerable groups such as poor populations, women, older persons, persons with disabilities, youth, migrants, and refugees.
• Digital exclusion is a growing concern, influenced by access, affordability, and ability (the 3As).
• Data, design, and delivery are key enablers in ensuring inclusive digital government.

6. Future Trends and Policy Insights

• The future of digital government is shaped by megatrends such as open data, cloud computing, cybersecurity, and emerging technologies.
• Engaging the private sector is highlighted as important for innovation and sustainable development.
• Smart cities and multistakeholder partnerships are expected to play a major role in the evolution of digital governance.

Key Information

• Key Authors: The survey was prepared by the Division for Public Institutions and Digital Government (DPIDG) under UN DESA, with contributions from a team of UN staff and external experts.
• Methodology: The survey includes:
  • EGDI, OSI, TII, and HCI as core indices.
  • LOSII for assessing local e-government.
  • Complex network analysis to provide a different perspective on e-government development.
• Data Sources: The survey uses Member States Questionnaires (MSQ) and Local Government Questionnaires (LGQ) to gather information.
• Contributors: A range of international organizations, academics, and experts contributed to the report, including the UN University Operating Unit on Policy-Driven Electronic Governance (UNU-EGOV).

Conclusion

The 2022 E-Government Survey underscores the transformative potential of digital government in fostering sustainable development and ensuring digital inclusion. It calls for greater investment in national digital transformation, comprehensive digital government frameworks, and inclusive policies to leave no one behind. The report also highlights the importance of multistakeholder collaboration and innovative approaches in building a resilient and equitable digital society.

Key Recommendations

• Invest in national digital transformation.
• Adopt comprehensive and innovative digital government frameworks.
• Integrate e-government with broader sustainable development initiatives.
• Ensure equitable access to digital services through targeted policies.
• Enhance data collection, design, and delivery to support inclusive governance.

Summary

The 2022 UN E-Government Survey is a comprehensive analysis of the state of digital government worldwide. It highlights the progress made in digital infrastructure and online service delivery, while also acknowledging the persistent digital divide, especially in LDCs. The report emphasizes the role of digital technologies in crisis response, particularly during the pandemic, and the importance of leaving no one behind in the digital age. Looking ahead, the survey outlines trends and insights for the future of digital government, including the adoption of new technologies, engagement of the private sector, and inclusive policy-making. It serves as a call to action for e-government leaders to redouble efforts in building a sustainable, resilient, and inclusive digital future.