《联合国电子政务报告2024》（英）-205页_4mb

E-Government Survey 2024 Summary

Core Content

The United Nations E-Government Survey 2024 focuses on accelerating digital transformation to support sustainable development, with an addendum on Artificial Intelligence (AI). The report highlights the role of digital government in advancing the Sustainable Development Goals (SDGs) and addresses global challenges such as the digital divide, especially in developing regions like Africa, Oceania, and countries in special situations (LDCs, LLDCs, SIDS).

The survey outlines a Digital Government Model Framework, emphasizing principles for sustainable development, stakeholders, business drivers, digital policies, and evaluation methods. It also introduces the E-Government Development Index (EGDI) and the Local Online Services Index (LOSI) as key tools to assess progress and disparities in digital government development.

Main Views

• Digital government is a critical enabler for the 2030 Agenda and SDGs, enhancing public administration, service delivery, and governance.
• EGDI reflects the overall level of e-government development globally and is used to track progress and identify disparities.
• AI is a transformative force in public administration, offering opportunities for efficiency and innovation but also risks of increasing inequalities.
• Local e-government is vital for inclusive development, as local governments are the first point of contact for citizens.
• Regional disparities persist, and special attention is needed for Least Developed Countries (LDCs), Landlocked Developing Countries (LLDCs), and Small Island Developing States (SIDS).

Key Information

Digital Government Model Framework

• The framework is based on 11 principles of effective governance for sustainable development.
• It includes three domains: digital policies, technological infrastructure, and public services.
• The framework outlines six business drivers, including innovation, citizen engagement, data governance, security, capacity building, and international cooperation.
• Key recommendations include:
  • Strengthening digital policies and strategies.
  • Enhancing capacity building and AI literacy.
  • Promoting inclusive and resilient societies.
  • Supporting digital transformation through technical assistance and collaboration.

Global Trends in E-Government

• The EGDI has shown continuous improvement globally over the past two decades.
• In 2024, many countries have made progress in digital infrastructure, public service delivery, and citizen engagement.
• Online Services Index (OSI) is used to evaluate the quality and availability of online services, with subindices such as Institutional Framework (IF), Content Provision (CP), Services Provision (SP), Technical Characteristics (TEC), and E-Participation (EPI).
• Disparities remain, particularly in developing regions, where access and capacity are still limited.
• The digital divide is a major challenge, and strategic investments are needed to bridge it.

Regional E-Government Development

• Africa: Highlights regional cooperation, policy initiatives, and digital solidarity. Key countries like Mauritius, Rwanda, Seychelles, and South Africa are leading in e-government development.
• Americas: Focuses on regional collaboration, innovation, and cross-border digital solutions.
• Asia: Emphasizes cooperation, policy experimentation, and digital infrastructure.
• Europe: Notes high levels of digital development, but calls for inclusive growth and regulatory alignment.
• Oceania: Addresses digital inclusion, capacity building, and regional solutions.

Local E-Government Development

• LOSI is introduced to assess local government digital services.
• Smart cities are highlighted as key components of sustainable development.
• Local governments play a crucial role in delivering digital services, and all municipalities should have access to effective digital tools.
• Key findings show disparities between national and local digital services, with local governments often lagging behind.
• Recommendations include enhancing local digital infrastructure, improving e-participation, and supporting local innovation.

AI and Digital Government

• AI has the potential to enhance government operations, but also poses risks that could widen the digital divide.
• The report calls for strategic investments, capacity building, and equitable access to AI technologies.
• Key recommendations include:
  • Building on existing efforts in AI development.
  • Laying foundations for AI advancement.
  • Engaging in collective action to ensure inclusive AI governance.
  • Promoting human-centric approaches and regulatory sandboxes.

Conclusion

The E-Government Survey 2024 underscores the importance of digital transformation in achieving sustainable development, while highlighting the urgent need to address the digital divide. It calls for global collaboration, capacity building, and strategic investments, especially in AI, to ensure equitable access and inclusive development. The report serves as a policy guide and tool for monitoring progress toward the 2030 Agenda.