2014年-世界发展银行全球_Togo___The_World_Bank_Group_Country_Opinion_Survey_FY_2014_176页_3mb

Togo Country Survey FY14 Summary

Core Content

The World Bank Country Survey FY14 aimed to gather insights from stakeholders in Togo on their perceptions of the World Bank Group (WBG) and the country's development challenges. The survey was conducted in January and February 2014, involving 608 participants with a 54% response rate. The report includes detailed analyses across various themes, such as the general issues facing Togo, the WBG's effectiveness, and its future role in the country.

Main Objectives

• To better understand how stakeholders in Togo perceive the WBG.
• To obtain systematic feedback on:
  • The general environment in Togo.
  • Overall attitudes toward the WBG.
  • The effectiveness of the WBG's work.
  • The Bank's communication and information sharing.
• To inform the Togo country team's strategy.

Methodology

• The survey targeted a wide range of stakeholders, including government officials, civil society organizations, private sector entities, and multilateral/bilateral agencies.
• Participants completed questionnaires with representatives from the fielding agency.
• The survey included a set of indicator questions for the WBG's annual Corporate Scorecard.
• Responses from FY14 were compared with those from FY11 (589 respondents, 64% response rate) where applicable.

Key Findings

Demographics of the Sample

• Respondents were categorized based on their positions and sectors.
• A few respondents from the President/Prime Minister's office, financial sector, trade unions, youth organizations, and the judiciary were grouped into the "Other" category.
• The majority of respondents were from Lomé, the capital city.
• The survey included data on respondents' familiarity with the WBG, their collaboration with the Bank, and their exposure to its work.

General Issues Facing Togo

• Stakeholders were asked to identify the most important development priorities, factors contributing to poverty reduction, and areas driving economic growth.
• In FY11, government effectiveness/governance was the top development priority.
• Increasing employment and improving governance were seen as key to poverty reduction.
• Consistent economic growth was identified as the best way to achieve "shared prosperity" by bilateral/multilateral agencies and the media.

Overall Attitudes Toward the WBG

• The overall effectiveness rating of the WBG in FY14 was significantly higher than in FY11 (6.6 vs. 4.9).
• Consultants and CSOs/NGOs/CBOs/Associations gave the highest ratings for the WBG's effectiveness, while local government and bilateral/multilateral agencies gave lower ratings.
• Respondents from outside Lomé rated the WBG's effectiveness and development impact higher than those from Lomé.
• CSOs/NGOs/CBOs/Associations and the media rated the importance of the WBG's involvement in capacity building higher than other groups.

WBG Activities: Greatest Value and Effectiveness

• In FY11, the greatest values of the WBG were investment lending (42%) and policy and economic advice (28%).
• The importance and effectiveness of the WBG's involvement in specific areas (e.g., poverty, agriculture, education) were higher in FY14 compared to FY11.
• There were significant differences in perceptions of the WBG's effectiveness across various stakeholder groups, with the private sector and media generally giving higher ratings.

Capacity Building

• The private sector and media rated the WBG's capacity building work as more effective and important.
• Respondents from the private sector and financial institutions rated the importance of the WBG's involvement in institutional and policy change in both the public and private sectors.
• CSOs/NGOs/CBOs/Associations and the media rated the importance of the WBG's involvement in capacity building higher than bilateral/multilateral agencies.

How the WBG Operates

• Respondents in FY14 gave higher ratings on the relevance of the WBG's role in development and alignment with priorities compared to FY11.
• The private sector and media rated the WBG as more aligned with their development priorities and more respectful in its treatment of stakeholders.
• Respondents from outside Lomé gave higher ratings on flexibility, inclusiveness, and speed of operations, but lower ratings on staff accessibility compared to those from Lomé.
• A majority of respondents believed that decisions about the WBG's program in Togo are made at Headquarters, while some local government respondents were unsure.

Internal Evaluation Mechanisms

• The private sector and CSOs/NGOs/CBOs/Associations rated the WBG's internal evaluation mechanisms as more effective in holding the Bank accountable for results.
• These mechanisms were seen as important for ensuring the Bank's effectiveness and results in Togo.

Communication and Openness

• Respondents were asked about their access to information and their preferred methods of receiving updates from the WBG.
• The WBG's Open Data policy was seen as contributing to increased data usage by stakeholders.
• There were differences in how well stakeholders perceived the Bank's communication and information accessibility, with the private sector and media generally more positive.

Conclusion

The FY14 Country Survey highlights an overall more positive perception of the WBG in Togo compared to FY11. Stakeholders from the private sector, media, and civil society organizations were more likely to rate the WBG as effective and aligned with development priorities. The survey also identifies key areas where the WBG is seen as most impactful, including poverty reduction, agriculture, and education. However, there are still concerns about the Bank's operational speed, monitoring and evaluation effectiveness, and the reasonableness of its lending conditions. The report provides valuable insights for shaping the WBG's future strategy in Togo.