2025-05-13-Capgemini-多部门数字运营弹性-应用金融部门的经验教训（英）_6页_1mb

报告摘要

Multi-Sector Digital Operational Resilience Analysis

Overview

Digital operational resilience ensures business continuity amid disruptions like cyberattacks, supplier failures, and geopolitical risks. It requires integrated frameworks, board accountability, and strict regulatory compliance to safeguard critical functions.

Key Regulatory Developments

Financial Sector: DORA (2020), CRA (2024), NIS2 (2022) mandate stricter cybersecurity for financial services and third-party providers (TSPs).
Global Trends: Regulations are evolving to include more sectors (e.g., energy, healthcare) and enforce unified standards (NIST, ENISA) with shared responsibility models for cloud infrastructure.

Core Challenges & Trends

Third-Party Risk: Dependency on critical TSPs increases vulnerability; regulations may require TSP resilience proof.
Disruptive Testing: Realistic crisis simulations (offline system tests) are essential for true resilience beyond compliance.
Automation: Critical for continuous compliance and rapid adaptation in complex, digital environments.
Interdependencies: Cross-sector risks (e.g., cloud provider outages) necessitate standardized prevention and recovery strategies.

Transformation Imperative

Leveraging AI and IoT demands continuous updates in operational resilience to address evolving threats.
Digital transformation must align with operational resilience frameworks (NIST, WEF) to meet regulatory deadlines with minimum compliance costs.

Case Study: Capgemini Retail Banking

Goal: Meet DORA deadlines with automated compliance.
Actions: Integrated TSP audits, defined critical workflows, aggressive remediation planning to disrupt business continuity risks. Common failures include under-testing critical systems and unclear stakeholder roles.

Future Outlook

Operational resilience needs forward-thinking strategies, integrating AI-driven threat detection and resilient supply chains, to outpace cyber adversaries and maintain market trust.

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