2014年-世界发展银行全球_Zimbabwe___The_World_Bank_Group_Country_Opinion_Survey_FY_2014_131页_2mb

Summary of the World Bank Group Country Survey in Zimbabwe (FY 2014)

Core Content

The World Bank Group (WBG) conducted a Country Opinion Survey in Zimbabwe in April-May 2014 to better understand how stakeholders perceive the WBG and to gather systematic feedback on its operations and effectiveness. The survey included 183 participants, representing a 74% response rate, from a wide range of stakeholder groups, including government officials, civil society organizations (CSOs), private sector entities, academia, media, and others.

Main Objectives

• To assess stakeholders' perceptions of the WBG in Zimbabwe.
• To gather insights on the general environment in Zimbabwe.
• To evaluate the WBG's effectiveness, knowledge work, and communication strategies.
• To identify the WBG's future role in the country.
• To inform the WBG's strategy in Zimbabwe.

Key Methodology

• The survey was conducted through questionnaires, either completed in person or returned via courier.
• Participants were drawn from various sectors, including government, civil society, private sector, and academia.
• The survey included indicator questions used for the WBG's annual Corporate Scorecard.
• The data was aggregated and analyzed to identify trends and correlations across stakeholder groups.

Stakeholder Demographics

• A small number of respondents from multilateral and bilateral agencies were combined.
• Financial sector and private sector respondents were grouped together.
• CSOs, including NGOs, community-based organizations, faith-based groups, and trade unions, were categorized as one group.
• A few respondents from the President’s office, local governments, and the judiciary were placed in the "Other" category.
• The survey covered questions about familiarity, effectiveness, and collaboration with the WBG.

General Issues Facing Zimbabwe

• A majority of government employees/civil servants believed Zimbabwe was headed in the right direction, while a plurality of respondents across other stakeholder groups thought it was not.
• The most important development priorities identified by respondents included:
  • Improving governance and institutions
  • Enhancing public sector performance
  • Strengthening social protection
• Areas contributing most to poverty reduction were:
  • Poverty reduction
  • Social protection
  • Gender equity
• Key drivers for economic growth were:
  • Energy
  • Transport
  • Education
• The most effective ways to achieve "shared prosperity" were:
  • Strengthening public sector governance
  • Improving social protection

Overall Attitudes Toward the WBG

• Respondents who professionally collaborate with the WBG rated the WBG's overall effectiveness and its ability to achieve development results significantly higher.
• All stakeholder groups gave statistically similar ratings for the WBG's overall effectiveness.
• The WBG was seen as most effective in:
  • Regional conflict and tensions
  • Social protection
  • Poverty reduction
• The most important areas for the WBG to focus on were:
  • Energy
  • Transport
  • Education

WBG as an Effective Development Partner

• Government employees/civil servants rated the WBG as the most effective development partner.
• CSOs had significantly lower ratings.
• Key aspects of effectiveness included:
  • Collaboration with civil society
  • Ease of access to decision-makers
  • Staff accessibility
  • Speed of implementation

Collaboration and Exposure

• Respondents who collaborate with the WBG were more likely to attribute slow or failed reform efforts to inadequate citizen participation.
• There were statistically significant differences in perceptions of the WBG's effectiveness based on collaboration and exposure levels.

WBG's Knowledge and Instruments

• Collaborators consulted WBG's knowledge work and activities more frequently (weekly/monthly) than non-collaborators.
• Respondents who collaborate with the WBG agreed more that the WBG meets the country's knowledge service needs.
• The WBG was rated as effective in:
  • Data provision
  • Policy advice
  • Studies and analysis
  • Convening and facilitating

Communication and Openness

• Respondents were asked about how they receive information from the WBG and their evaluation of its communication channels.
• The WBG's websites and social media were used and evaluated by stakeholders.
• Respondents were also asked about their awareness of the WBG's Access to Information policy and the impact of its Open Data policy.

Key Findings

• The WBG's effectiveness was strongly correlated with its perceived contribution to poverty reduction, social protection, and regional conflict resolution.
• The WBG was seen as effective in key sectors such as energy, transport, and education.
• There was a strong relationship between collaboration with the WBG and higher ratings of its effectiveness.
• The WBG's decision-making process was perceived as being primarily conducted at the country office.
• The WBG was rated as adequately staffed, though the rating was moderate (mean of 5.2).

Conclusion

The survey highlights the importance of collaboration and exposure in shaping perceptions of the WBG's effectiveness. While government employees viewed the WBG positively, civil society stakeholders had more critical views. The WBG is seen as effective in several key areas, particularly those related to poverty reduction and governance, but there is room for improvement in communication and public engagement. The findings aim to guide the WBG in refining its strategies and operations in Zimbabwe.