joshbersin-人力资源技术2021—从人力资源技术到工作技术的转变（英文）-2021.3-96页_2mb

HR Technology 2021: The Definitive Guide Summary

Core Content

This document provides an in-depth analysis of the HR technology landscape in 2021, emphasizing a significant shift from traditional HR technology to work technology. It outlines the evolution of HR systems, the impact of the pandemic, and the emergence of new tools and platforms that are redefining how work is done and how employees are managed.

Main Points

The Big Reset: Shift from HR Tech to Work Tech

• The pandemic has accelerated the adoption of remote work, leading to a need for HR technology that is integrated into the flow of work.
• HR systems are evolving from being "good to have" to "essential to survival".
• The focus is shifting to employee experience (EX), which is becoming the central layer of HR technology.

The Vastness of HR Applications

• HR technology is no longer limited to payroll and employee administration; it now encompasses a wide range of tools that support every aspect of work.
• These tools include communications, surveys, case management, knowledge management, and workflow automation.
• The new layer of HR tech, often referred to as the employee experience platform, is the most promising and growing segment.

The Core Talent Apps Are Evolving

• Traditional HR systems are being replaced by more user-centric, adaptable, and integrated solutions.
• Vendors are focusing on ease of use, mobile access, and conversational interfaces.
• Companies are integrating HR tools into platforms like Microsoft Teams, Slack, and Workplace by Facebook to streamline employee interactions.

Skills and Capabilities

• The concept of skills as the currency of success is central to modern HR.
• Companies are moving from skills-based to capability-based approaches, which involve combining hard and soft skills with experience.
• The document identifies 84 essential HR capabilities for modern HR functions.

Talent Marketplace

• A significant disruption in HR tech is the rise of talent marketplaces, which are changing how jobs, roles, and skills are managed.
• These platforms are marketplace-led, allowing employees to make more decisions about their roles, careers, and growth.
• Talent marketplaces are becoming central to talent management, offering recommendations, mentorship, and performance insights.

HR Tech Moves in Waves

• The HR tech market has evolved through four distinct waves:
  1. Systems of record: Automated employee data management.
  2. Systems of talent: Focused on hiring, learning, and engagement.
  3. Systems of engagement: Designed to be more user-friendly and integrated.
  4. Systems of work: Emphasize productivity, flexibility, and integration into daily workflows.

Major Vendor Developments

• Cornerstone acquired Saba, becoming a leading LMS provider.
• Workday introduced a talent marketplace, skills cloud, and people experience.
• Oracle integrated a talent marketplace and social network into its HCM suite.
• SAP rebranded SuccessFactors as HXM (Human Experience Management), emphasizing AI and integration.
• Ultimate and Kronos merged to form UKG.
• Qualtrics is spinning off to compete in the employee experience market.
• Glint, 15Five, Lattice, CultureAmp, and others are converging on performance, recognition, and engagement tools.
• Degreed, Edcast, and other L&D vendors are building digital-first learning ecosystems.

Employee Experience and Innovation

• The employee experience is now a key priority, with tools designed to be conversational, easy to use, and embedded in workflows.
• AI and machine learning are playing a major role in employee listening, engagement, and performance management.
• Conversational interfaces (e.g., chatbots, voice and video analysis) are becoming more common, making HR tech more accessible and integrated.

Key Takeaways

• The pandemic has fundamentally changed the way companies operate and how HR technology is used.
• Employee experience is the new focus, with HR tools designed to be more user-friendly and integrated.
• Skills and capabilities are the foundation of modern HR, with a shift from granular skills to complex, job-specific capabilities.
• Talent marketplaces are becoming a central part of HR strategy, enabling more employee autonomy and data-driven decision-making.
• The market is moving toward conversational, mobile-first, and ecosystem-based solutions that are easier to use and more aligned with the modern workplace.

Conclusion

HR technology is no longer just about managing employees; it's about enabling work and enhancing employee experience. The integration of HR tools into work platforms and the shift toward capability-based and marketplace-driven models are defining the future of HR tech. As the market continues to evolve, the emphasis is on ease of use, flexibility, and the ability to support the modern, dynamic workforce.