2023-12-26-Gartner-Gartner+通过+AI+服务和解决方案实现业务价值-英-42页_42页_1mb

Gartner Webinar Summary: AI Services and GenAI Impact

Overview

Gartner's webinar provides actionable insights and guidance on AI services, highlighting how Generative AI (GenAI) is enhancing performance and addressing market opportunities. It includes data-driven findings, use cases, and recommendations for businesses.

Key Findings from Research

• GenAI is significantly increasing the value of AI service offerings, with 30% of its use focused on content creation and customer experience improvements.
• By 2027, GenAI is projected to account for 42% of overall AI services revenue, growing from its current minimal presence to $298 billion, compared to $299 billion for classic AI services.
• The market opportunity for AI services is substantial, with 100% of technology providers surveyed having GenAI capabilities, and 90% deploying them in production environments.

Market Growth and Use Cases

• AI services enable cost savings and operational efficiency; for instance, case studies show TCS saving $2.1 million and Hexaware improving throughput by 2.7X.
• Top use cases include knowledge management, conversational AI, and computer vision, with industries such as healthcare, banking, manufacturing, and retail adopting them for tasks like fraud detection, personalized medicine, and efficiency gains.

Recommendations for Businesses

• Invest in AI centers of excellence, responsible AI practices, and GenAI talent to scale deployments.
• Prioritize use cases with clear ROI, such as summarization and knowledge management, and develop frameworks for data science programs to enable AI at scale.
• Lead by co-creating domain-specific models and investing in startups for innovation in AI services.

Future Outlook and Capabilities

• Future focus includes GenAI capabilities like custom LLMs, multimodal AI, and edge computing, along with data preparation and ethical considerations.
• Opportunities involve industry-specific applications, data readiness, synthetic data generation, and advancements in areas like quantum ML and immersive experiences.

Conclusion

Gartner emphasizes the transformative role of GenAI in AI services, encouraging organizations to leverage its potential for innovation and operational efficiency through strategic investments and partnerships.