2017信息技术在高等教育中的应用（英文版）_58页_1mb

Summary of the 2017 LBCIO Survey on Information Technology in Higher Education

Core Content

The 2017 Leadership Board for CIOs (LBCIO) survey provides insights into the evolving role of Chief Information Officers (CIOs) in higher education, focusing on institutional characteristics, financial planning, IT organization, and governance. The survey was conducted in April and May 2017, with a response rate of over 20% from almost 1,000 CIOs globally.

Main Points

• Institutional Breakdown:

  • Public institutions dominated the survey, making up 61% of respondents.
  • The majority of institutions (26%) were research universities, followed by four-year institutions with master’s degree programs (31%), doctoral-granting institutions (19%), and two-year institutions (16%).

• CIO Characteristics:

  • CIOs tend to be older, with 48% aged 55 or older, and only 3% under 35.
  • Men continue to dominate the field, with only 19% of CIOs being female.
  • CIOs with terminal degrees (Ph.D., Ed.D., etc.) decreased from 29% in 2014 to 22% in 2017.
  • Over 70% of CIOs have a master’s or higher degree.

• CIO Responsibilities:

  • Traditional responsibilities include administrative and academic applications, helpdesk, networking, and telecommunications.
  • There was a decline in library management responsibilities for the second year in a row.
  • IT security and disaster recovery are top priorities, with 99% of CIOs including them in their scope.
  • CIOs are increasingly involved in media services, with 75% reporting this in their responsibilities.

• Succession Planning:

  • 86% of CIOs have an interest in developing a succession plan.
  • 74% have already identified individuals they would or are mentoring.
  • Management and leadership acumen were the most important traits in selecting mentees.
  • 65% of CIOs expect to recruit externally for the next CIO, while only 16% expect to promote from within.

Financial and Budget Planning

• Institutional Budgets:

  • 44% of institutions reported increased budgets, 25% decreased, and 31% remained the same.
  • 37% of CIOs anticipated growth in their IT budgets for the next year, while 27% expected decreases.
  • The percentage of CIOs anticipating IT budget increases has been declining over the past five years.

• IT Budget Trends:

  • 34% of CIOs reported an increase in their IT budget for 2016–2017.
  • 29% expect an increase in IT budgets next year, while 42% expect them to stay the same.
  • CIOs are increasingly challenged to stretch IT funding due to tight budgets.

• Funding Strategies:

  • Increased efficiencies and centralization of services (71%) were the top strategies.
  • Renegotiating vendor contracts (64%) and moving to cloud computing (57%) were also popular.
  • Other strategies included shared services (50%), student workers (33%), and open source (30%).
  • Less innovative strategies such as cutting services (30%) and reducing staff development (29%) were also considered.

• Technology Fees:

  • 54% of institutions charged a single technology fee, up from 47% in 2016.
  • 36% of institutions reported that these fees went directly into the IT budget.
  • 38% of fees ended up in the general fund, a slight decrease from previous years.

IT Organization and Governance

• IT Reporting Structure:

  • CIOs consistently report to the CEO (37%), CFO (27%), or other executives.
  • The central IT organization has remained consistent since 2011, with some shifts in responsibilities.

• IT Governance:

  • IT governance is considered very important by 62% of CIOs.
  • 49% found their governance model somewhat effective, and 16% found it very effective.

• Staffing Trends:

  • 4% of institutions reported an increase in IT staff size.
  • 21% reported a decrease in IT staff size, down from 24% in 2016.
  • 64% of CIOs expect static staffing levels in 2018, up from 58% in 2016.
  • 13% of CIOs do not outsource any IT services, up from 5% in 2016.
  • Software as a Service (SaaS) and email/social networking are the most commonly outsourced services.

Key Information

• Security Concerns:

  • Information security is the top concern for CIOs, as highlighted by the EDUCAUSE 2017 Top 10 IT Issues.
  • CIOs are increasingly allocating more resources to security and are more concerned about malware and ransomware.

• Professional Development:

  • Peer relationships and professional associations remain the most important activities for CIOs' professional growth.
  • 75% of CIOs identified mentoring as an important activity, with a focus on leadership and collaboration skills.

• Future Outlook:

  • The trend of CIOs being in their roles for less than 10 years continues, indicating a need for succession planning.
  • Institutions are likely to continue with static or reduced IT staffing due to budget constraints.
  • CIOs are exploring various strategies to manage and stretch IT budgets, including cloud computing, open source, and shared services.

Conclusion

The 2017 LBCIO survey highlights the ongoing challenges and evolving responsibilities of CIOs in higher education. With increasing focus on security, budget constraints, and the need for succession planning, CIOs are adapting their strategies to meet these demands. The survey underscores the importance of professional development and collaboration in navigating the complex landscape of higher education IT.