深度-Microsoft-下一次大颠覆是混合型工作——我们准备好了吗？（英文）-2021.6-38页_2mb

2021 Work Trend Index: Annual Report Summary

Core Content

The 2021 Work Trend Index Annual Report explores the evolving nature of work in the post-pandemic era, emphasizing the rise of hybrid work and its implications for business leaders and employees. The report highlights the need for a shift in how organizations design work environments, manage employee expectations, and foster innovation and inclusivity in a flexible, digital-first workplace.

Main Trends and Insights

1. Hybrid Work Is Here to Stay

• 73% of employees want flexible remote work options to continue.
• 67% of employees desire more in-person collaboration post-pandemic.
• 66% of business leaders are considering redesigning office spaces for hybrid work.

2. Employees Are Expecting Flexibility

• Workers want control over where, when, and how they work.
• Businesses must provide tools and support to ensure all employees can contribute equally from anywhere.

3. Leaders Are Out of Touch with Employees

• 61% of leaders say they're thriving, compared to 38% of non-leaders.
• Leaders have stronger relationships with colleagues and leadership.
• 37% of the global workforce feels their companies are asking too much of them.

4. Gen Z Is Struggling More

• 60% of Gen Z workers are merely surviving or struggling.
• They face challenges in work-life balance, engagement, and networking due to remote work.
• They are more likely to feel exhausted and disconnected than older generations.

5. Digital Overload Is Increasing

• 62% of Teams calls and meetings are unscheduled.
• 50% of employees respond to Teams chats within five minutes.
• The intensity of workdays has increased significantly, leading to burnout, fatigue, and anxiety.

6. Shrinking Networks Are Endangering Innovation

• Close network interactions increased, while distant network interactions decreased.
• This trend led to siloed teams and reduced opportunities for cross-team collaboration and innovation.
• 19% of employees in the U.S. reported feeling less included in hybrid settings.

7. Authenticity Drives Productivity and Wellbeing

• 39% of employees feel more likely to be their authentic selves at work.
• 17% of employees have shared personal moments (e.g., crying, meeting pets) with coworkers.
• These interactions foster stronger relationships, higher productivity, and better wellbeing.

8. Talent Is Everywhere

• Remote job postings on LinkedIn increased fivefold during the pandemic.
• 46% of employees plan to move or change careers, with 54% of Gen Z considering a change.
• Remote work opens up career opportunities for underrepresented groups, including women, Gen Z, and those without graduate degrees.

Key Recommendations for Leaders

Embrace Extreme Flexibility

• Leaders must rethink traditional assumptions about work and space.
• Develop a clear vision and plan centered on employee needs and flexibility.
• Consider how to support remote work expenses and ensure equal contribution from all employees.

Invest in Space and Technology

• Office spaces should bridge the physical and digital worlds.
• Include collaboration, meeting, and focus areas.
• Provide spaces for informal interactions to maintain social capital and community.

Foster Inclusion and Authenticity

• Ensure inclusivity for all groups, especially Black, U.S. Latino, and women.
• Encourage authentic interactions to reduce isolation and enhance wellbeing and productivity.

Revive Workplace Networks

• Hybrid work can help revive professional networks.
• Encourage cross-team collaboration and spontaneous idea sharing to stimulate innovation.

Conclusion

The report underscores that hybrid work is not just a trend, but a fundamental shift in how work is conducted. It highlights the urgent need for leaders to adapt to new employee expectations, address digital overload, and ensure inclusivity and authenticity in the workplace. The transition to hybrid is reshaping the future of work, and businesses that fail to adapt may face high turnover and employee dissatisfaction.