2014年-FCA英国金融行为监管局_data_bulletin_issue_1_17页_2mb

Data Bulletin Summary - October 2014

Introduction

The FCA Data Bulletin is a regular publication aimed at providing transparency about the financial services industry in the UK. It includes data on regulated firms, complaints, compensation, and enforcement actions. The bulletin is designed to be useful not only for industry professionals but also for consumers who use financial services.

Why Data is Collected

The FCA collects data to monitor and regulate the financial services sector, ensuring fair treatment of consumers and market integrity. This data helps in assessing how firms handle customer complaints and the effectiveness of their services. The FCA uses this information to evaluate risks and improve regulatory practices.

The Firms We Regulate

• Total UK-authorised firms: Increased significantly after the FCA took over regulation of consumer credit firms on 1 April 2014, reaching almost 20,000 by 31 July 2014.
• EEA-authorised firms: Increased by 8% from 7,137 to 7,680 during the same period.
• Firm Classification: Firms are classified based on risk to consumers and financial markets. C1 and C2 firms (higher risk) have dedicated supervisors, while C3 and C4 firms (lower risk) are supervised by sector specialists.

Types of UK-authorised Firms

Firms are categorized into ten groups based on primary activity. Notable changes since 2006/7:

• General insurance intermediaries decreased by 32% (2,660 firms).
• Mortgage business firms decreased by 57% (1,966 firms).
• Investment management firms increased by 31% (541 firms).
• Credit unions increased by 7% (38 firms).

Number of UK-authorised Firms by Area

• Central and Greater London hosts over a third of all UK-authorised firms, with a higher proportion of investment management firms.
• Other regions have a greater proportion of personal investment firms and general insurance intermediaries.

Complaints about Firms

• Total complaints: Decreased by 5% in 2014 H1 compared to 2013 H2, and 31% since the peak in 2012.
• Top 5 most complained about products/services:
  1. Payment protection insurance (PPI): 1.2 million complaints (down 11% since 2013 H2).
  2. Current accounts: 320,000 complaints (up 3%).
  3. Other general insurance: 319,000 complaints (up 1%).
  4. Credit cards: 128,000 complaints (down 71.1%).
  5. Savings (including Cash ISA) and other banking products: 90,000 complaints (up 4%).

Compensation Statistics

• PPI redress: £16 billion has been paid out since 2011 to consumers mis-sold PPI.
• IRHP redress: £1.2 billion has been determined for interest rate hedging products since 2013.
• The FCA publishes monthly data on redress payments and monitors progress through information provided by firms.

Spotlight on the Mortgage Market

• Advised sales: Increased by 4 percentage points to 80% in 2014 Q1.
• Loan value £250,000+: Increased by 3 percentage points.
• Loan-to-value 90%+: Increased by 3 percentage points.
• Fixed-rate mortgages: Increased by 40% between 2012 and 2013, accounting for 88% of all regulated mortgage sales in 2014 Q1.
• Tracker mortgages: Decreased by 47% between 2012 and 2013.
• First-time buyer sales: Increased by 31% between 2012 and 2013.
• Home movers and remortgage sales: Increased by 10% and 12%, respectively.
• Capital and interest mortgages: Increased by 22%.
• Interest-only mortgages: Decreased by 15%.

Freedom of Information Requests

• Number of requests: Increased to 748 in 2013/14, with 473 progressing to formal FOIA requests (up 3% from 2012/13).
• The FCA provides data on areas of frequent public interest, including approved persons applications and enforcement actions.

Approved Persons Applications

• Controlled functions: Positions that significantly influence regulatory activities or deal with customers.
• Decline in approvals: A significant drop in approved individuals, especially those in customer-facing roles, since the financial crisis.
• The decline has started to level off in recent years.

Enforcement Action

• The FCA issues warning, decision, and final notices to enforce compliance.
• Final notices against individuals: Decreased since 2010/11, largely due to the focus on mortgage fraud.
• The FCA continues to pursue enforcement cases and has secured criminal convictions against individuals.

Suspicious Transaction Reports (STRs)

• STRs: Firms must report suspicious transactions that may involve market abuse, such as insider dealing or manipulation.
• Focus on STRs: The FCA has increased its focus on STRs, conducting supervisory visits to firms to review systems and controls.
• Increase in submissions: There has been a substantial increase in STR submissions from investment firms over the past six years.

Additional Resources

• The FCA provides various data sets on its website, including:
  • Final notices
  • FOIA disclosures
  • Product sales data
  • Complaints data
  • Mortgage lending statistics
  • PPI refunds and compensation
  • Interest rate hedging products
  • Financial penalties table

Next Steps

The FCA aims to tailor future bulletins based on user feedback. Readers are encouraged to provide suggestions for future content.

Subscription and Contact

• Subscription: Available via the FCA website.
• Contact: For any comments or suggestions, contact fcadataandanalysis@fca.org.uk.

Useful Links

• Latest data: Available on the FCA website.
• External links:
  • Bank of England statistics
  • Financial Ombudsman Service complaints data
  • FCA freedom of information request data
  • FCA complaints data
  • FCA product sales data
  • FCA department service standards & performance
  • FCA mortgage lending statistics
  • FCA PPI refunds and compensation
  • FCA interest rate hedging products
  • FCA financial penalties table