2021年全球航空公司准点率报告（英）-55页_15mb
报告摘要
2021 On-Time Performance Review Summary
Core Content
This document presents the results of the 2021 Cirium On-Time Performance (OTP) Review, which evaluates the on-time performance of airlines and airports globally. The review highlights operational excellence, with Delta Air Lines winning the Platinum Award for its superior performance in on-time arrivals, operational complexity, and minimizing flight disruptions. The report also includes rankings for other airlines and airports based on various performance metrics.
Main Points
- Delta Air Lines was named the winner of the 2021 Cirium Platinum Award for on-time performance, operational complexity, and its ability to limit flight disruptions.
- The report covers on-time arrival, on-time departure, compensation factor, and within block time metrics for airlines and airports.
- Cirium provides real-time OTP data and benchmarking tools such as On-Time Performance Workbooks to help airlines and airports assess their performance and compare with competitors.
- The data sources for Cirium's OTP reports are extensive, including over 600 real-time flight data sources, ensuring accuracy and objectivity.
- The report includes an independent advisory board to oversee and validate the data, ensuring a balanced and unbiased perspective.
Key Information
On-Time Performance Metrics
- On-Time Arrival: Flights that arrive at the gate within 15 minutes of the scheduled arrival time.
- On-Time Departure: Flights that depart on time.
- Compensation Factor: The percentage of flights that were delayed beyond the scheduled time and required compensation.
- Within Block Time: The percentage of flights that departed and arrived within the scheduled block time.
2021 OTP Results
Top Performing Airlines (Mainline & Network)
| Airline | On-Time Ranking | On-Time Arrival | Total Flights | Comp Factor | Tracked Flights |
|---|---|---|---|---|---|
| (NH) ANA | 1 | 95.04% | 62,146 | 99.24% | 99.98% |
| (JL) JAL | 2 | 94.13% | 66,155 | 99.24% | 99.89% |
| (SU) Aeroflot | 3 | 91.05% | 104,182 | 99.58% | 98.99% |
| (LA) LATAM Airlines | 4 | 88.67% | 193,928 | 98.87% | 98.91% |
| (DL) Delta Air Lines | 5 | 87.80% | 507,751 | 99.82% | 99.98% |
| (KL) KLM | 6 | 86.07% | 57,099 | 99.61% | 96.45% |
| (S7) S7 Airlines | 7 | 80.99% | 79,579 | 99.74% | 99.32% |
| (AA) American Airlines | 8 | 80.47% | 559,639 | 97.50% | 99.98% |
| (UA) United Airlines | 9 | 80.38% | 370,628 | 99.08% | 99.92% |
| (SV) Saudia | 10 | 80.24% | 85,305 | 98.80% | 96.90% |
Top Performing Airlines (Global Network)
| Airline | On-Time Ranking | On-Time Arrival | Total Flights | Comp Factor | Tracked Flights |
|---|---|---|---|---|---|
| (DL) Delta Air Lines | 1 | 87.80% | 507,751 | 99.82% | 99.98% |
| (AS) Alaska Airlines | 2 | 81.72% | 122,924 | 99.06% | 99.93% |
| (AA) American Airlines | 3 | 80.47% | 559,639 | 97.50% | 99.98% |
| (UA) United Airlines | 4 | 80.38% | 370,628 | 99.08% | 99.92% |
| (NK) Spirit Airlines | 5 | 76.33% | 133,758 | 96.48% | 99.50% |
| (F9) Frontier Airlines | 6 | 74.27% | 91,158 | 98.77% | 99.76% |
| (WN) Southwest Airlines | 7 | 71.33% | 679,847 | 97.65% | 99.81% |
| (B6) JetBlue Airways | 8 | 68.52% | 169,744 | 98.76% | 98.18% |
| (AC) Air Canada | 9 | 67.48% | 50,925 | 99.19% | 99.43% |
| (G4) Allegiant Air | 10 | 64.59% | 67,251 | 96.57% | 99.91% |
Top Performing Airports
- The report highlights airports with the best on-time performance, with Chengdu and Moscow showing strong improvements due to recent infrastructure investments.
- Airports in the Global category are ranked based on total flights served, actual gate departure coverage, and regional representation.
Importance of OTP
- On-time performance is a key indicator of operational excellence and customer service quality.
- It helps airlines and airports identify areas for improvement, optimize schedules, and reduce costs.
- Passenger loyalty is influenced by OTP, especially for time-sensitive travelers.
- As the industry moves toward environmental sustainability, OTP data helps identify delay-prone routes and aircraft utilization.
- The independent OTP Advisory Board ensures data accuracy and unbiased analysis, adding credibility to Cirium's reports.
Conclusion
Cirium continues to provide industry-leading data and analysis on on-time performance, serving as a benchmark for stakeholders in the airline and airport sectors. The report highlights Delta Air Lines as the top performer in 2021, while Japanese airlines and airports also set high standards for on-time performance. The report encourages continued monitoring of OTP data to understand trends and operational challenges as the industry recovers from the pandemic.
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