德勤-2018年科技趋势（英文）-2018-162页-12mb

Deloitte TechTrends 2018 Summary: The Symphonic Enterprise

Core Content

The 2018 Deloitte TechTrends report introduces the concept of the "symphonic enterprise", emphasizing the need for organizations to integrate and harmonize disruptive technologies such as digital reality, blockchain, and cognitive technologies to achieve strategic and operational goals. This report is the ninth edition of the TechTrends series and reflects the evolution of technology trends from earlier years to the present, highlighting the importance of reengineering technology to create a more efficient, agile, and impactful IT organization.

Main Themes

1. Reengineering Technology

The report discusses the transformation of IT departments from siloed, task-focused entities to agile, outcome-driven organizations. This reengineering is necessary because traditional, isolated approaches to technology adoption are no longer sufficient in a rapidly changing digital landscape.

• Top-down reengineering: CIOs are expected to lead the transformation by reorganizing teams, shifting budgets toward strategic outcomes, and guiding the development of new products and services.
• Bottom-up reengineering: Modernizing infrastructure and architecture is key. This includes the use of automation, self-service models, and cloud-first approaches.
• Two-pronged approach: Combining top-down and bottom-up strategies allows for the creation of high-performance IT ecosystems that deliver speed, impact, and value.

2. Automation and Efficiency

Automation is a central theme in the report, especially through autonomic platforms that can self-monitor, self-learn, and self-heal. These platforms are built on software-defined everything and DevOps methodologies, enabling more efficient and scalable IT operations.

• Self-service automation: Enables users to access IT resources through a catalog, with automated provisioning and role-based controls.
• Technical debt management: CIOs are encouraged to quantify and manage technical debt by focusing on replatforming, standardization, and modernization.

3. Budgeting for the Future

The report suggests a new budgeting model that shifts from traditional, task-based planning to outcome-focused investment. This allows for more flexibility and responsiveness in IT spending.

• 70/20/10 allocation: 70% of projects focus on core systems, 20% on adjacent areas, and 10% on emerging or unproven technologies.
• Cloud impact: Capital expenses may shift to operating expenses as organizations adopt cloud-based solutions, enabling more agile budgeting.

4. Organizational Transformation

The report highlights the need for breaking down silos and reorganizing teams to focus on outcomes rather than functions. This shift supports cross-functional collaboration and technology fluency across the enterprise.

• Multi-skill teams: Teams should be organized around outcomes and processes, not just functions.
• Agile and DevOps adoption: These methodologies are essential for modernizing IT delivery and fostering innovation.

Key Insights

• Technology is no longer a separate domain but is deeply integrated into all aspects of the business.
• CIOs must adapt to new expectations, including driving innovation, managing talent, and aligning IT with strategic goals.
• Reengineering is not just about tools but about rethinking the entire IT organization to be more agile, efficient, and impactful.
• The symphonic enterprise represents a shift from vertical and horizontal views of the business to a diagonal, integrated approach that unlocks new opportunities and fosters innovation.

Case Study: Sysco

Sysco, a leading food distribution company, exemplifies the symphonic enterprise in action. The company reevaluated its technology transformation strategy and shifted from a legacy ERP system to a modern, agile IT model.

• Legacy systems: Customized for specific needs, but perceived as an obstacle by customers.
• New approach: Leveraging cloud, microservices, and Agile methodologies to improve customer experience and operational efficiency.
• Outcome: A shift in IT organization structure, with teams embracing new tools and methods, and a focus on daily innovation and customer-centric solutions.

Conclusion

The Deloitte TechTrends 2018 report underscores the importance of reengineering technology to create a symphonic enterprise where IT, business, and operations work in harmony. It calls for a two-pronged strategy that combines bottom-up infrastructure modernization with top-down organizational and strategic transformation, emphasizing automation, agility, and outcome-driven thinking. The report also highlights the evolving role of CIOs, who must now be visionary leaders capable of driving innovation and aligning IT with the broader enterprise goals.