工作的未来与数字化转型（英）-26页_492kb

The Future of Work and Digital Transformation Summary

Core Content

This document explores the impact of the COVID-19 pandemic on the future of work, focusing on the behaviors and attitudes of Business End Users (BEUs) and IT Decision Makers (ITDMs) across various countries and business sizes. It highlights how the shift to remote work has influenced workplace dynamics, digital transformation strategies, and the use of collaboration tools.

Main Objectives

• Understand the challenges of working from home (WFH) for BEUs and ITDMs
• Identify the collaboration tools being used
• Assess job satisfaction during the WFH transition
• Determine preferred work locations post-pandemic
• Evaluate the impact of technology issues on WFH
• Analyze how the pandemic has affected business models, services, and security concerns for ITDMs
• Review investments in digital solutions by ITDMs
• Explore ITDMs' interest in the Device as a Service (DaaS) model

Methodology

• A quantitative online survey was conducted, taking approximately 10 minutes to complete
• Fieldwork took place from January 15th to February 11th, 2021
• The survey included data from external panels, with a total sample size of 8,533
• Data was weighted for total and BEU/ITDM categories, while individual market data was unweighted
• Approximately 75-100 respondents were included per business size per market

Key Findings

1. WFH and Workplace Transformation

• Many changes in workplaces due to the pandemic are expected to remain in the future.
• The traditional office setup is no longer the norm.
• BEUs generally feel that WFH is a net positive compared to their previous office routine.

2. Collaboration Tools

• Collaboration software has been widely adopted by companies.
• Zoom is the most used tool, followed by Microsoft (Teams, Office 365) and Google (Meet, Docs).
• Smartphones are increasingly used for work, especially for communication within teams.

3. Tech Issues While WFH

• Tech issues while working from home are mostly related to connectivity and software access.
• Most BEUs report that tech issues are either less than in the office or the same or better.
• Internet connection problems are the most frequently reported issue, with 36% of BEUs experiencing slow connections more often than before.

4. Work Location Preferences

• Very few BEUs want to return to a daily office routine.
• Most prefer a hybrid model with an even split between working from home and the office.
• Preferences vary by region, with some countries like Indonesia and India reporting more difficulty with tech issues.

5. IT Support Challenges

• Over a third of BEUs have not experienced IT support issues while working from home.
• For those who have, IT assistance is sometimes difficult to obtain or takes longer than before.
• Market differences show that China reports fewer IT support issues, while India and Indonesia have significant challenges in medium and large businesses.

6. Business Model Changes

• Most businesses had both online and physical presences before the pandemic.
• Those without an online component have since added one.
• The shift to online operations has posed challenges across all business sizes, though no single challenge stands out as a major issue.

7. Digital Transformation Considerations

• Data security and maintaining control over company operations are top priorities for ITDMs.
• ITDMs value all-in-one hardware/software bundles, training sessions, and ROI reports as key strategies for digital transformation.
• These strategies are especially important for ITDMs in large businesses.

8. Interest in DaaS Model

• There is significant interest in the Device as a Service (DaaS) model among ITDMs.
• Medium and large companies show higher interest in DaaS compared to small and very small businesses.
• DaaS is seen as beneficial for freeing up time for strategic projects and keeping hardware up to date.
• 53% of ITDMs are extremely or very interested in DaaS.
• 8% of VS/Small businesses already use DaaS-like services.
• 12% of Medium businesses already use DaaS-like services.
• 11% of Large businesses already use DaaS-like services.

Summary of BEU and ITDM Insights

BEU Satisfaction and Preferences

• BEUs of all ages are generally satisfied with their jobs while working from home.
• Younger BEUs struggle more with work-life balance but appreciate the flexibility.
• The majority of BEUs prefer a hybrid work model rather than returning to the office full-time.

Smartphone Usage

• 79% of BEUs use their smartphones for some work.
• 49% of BEUs acquired their smartphones themselves.
• 30% of BEUs received smartphones from their company.
• 33% of BEUs personally own their smartphones and occasionally use them for work.
• 16% of BEUs bought smartphones specifically for work.
• 15% of BEUs received smartphones from their company for work purposes.
• 15% of BEUs do not use or need smartphones for work.
• 6% of BEUs wish they had smartphones for work.

ITDM Focus Areas

• ITDMs are primarily concerned with data security and maintaining control over company operations.
• They are interested in digital transformation strategies that include all-in-one bundles, training, and ROI reports.
• The DaaS model is of particular interest to ITDMs, especially in medium and large companies.

Conclusion

The pandemic has significantly influenced the future of work, with remote work becoming a more accepted and preferred model. The adoption of collaboration tools and the use of smartphones for work have increased, while ITDMs are focused on ensuring data security and control during digital transformation. The DaaS model is gaining traction as a strategic solution for managing work devices efficiently. Overall, the transition to remote work has brought both challenges and benefits, and the changes are expected to persist in the post-pandemic era.