2024-05-12-Capgemini-释放增长_承销商角色的演变（英）_6页_4mb

Summary of Report: Evolving Role of Underwriters

Introduction

Underwriters play a crucial role in risk assessment, premium setting, and insurance organization financial health. However, manual processes and outdated methods hinder their efficiency and ability to meet growing broker and customer expectations. To unlock growth, underwriters must adopt advanced technology and upskill through training, transitioning from administrative tasks to more consultative roles.

Key Challenges and Solutions

• Current Issues: Manual data entry, spreadsheets, and limited use of automation affect efficiency, accuracy, and decision-making. Training gaps exist in product, risk management, and sales.
• Advanced Technology: Tools like cloud-based self-assessment platforms, predictive modeling, AI, and the Underwriting Workbench automate tasks, provide real-time data access, prioritize submissions, and improve accuracy.
• Upskilling Requirements: Underwriters need training in product (81%), risk management (69%), and sales (68%) to add value, enhance relationships, and contribute to business growth.

Benefits of Transformation

Trailblazing insurers who implement automated, data-driven underwriting achieve:

• Faster underwriting speed (+4% to +27%)
• Tightened loss costs (+28% reduction)
• Strengthened fraud detection (+9% to +28%)
• Increased new business flows (+13% to +21%) and retention (+9%).
  These improvements result from leveraging technology, leading to better risk pricing, personalized solutions, and expanded market opportunities.

Role of Underwriters in Growth

Streamlined underwriting with the right data enables faster decisions, better risk selection, and profitability. Underwriters can shift focus to high-value tasks like risk mitigation advice, thereby acting as sales enablers and customer relationship consultants. This evolution helps insurers attract new business, enter new markets, and address workforce challenges by aligning with tech-savvy recruits.

Conclusion

Investing in training and modern technology is essential for underwriters to adapt, increase efficiency, and drive significant business growth. This transformation provides insurers with a competitive edge and maximizes the value of underwriting talent.