2014年-世界发展银行全球_Kazakhstan___The_World_Bank_Group_Country_Opinion_Survey_FY_2014_132页_2mb

Summary of the World Bank Group Country Survey in Kazakhstan (FY 2014)

Core Content

The World Bank Group (WBG) conducted a Country Opinion Survey in Kazakhstan for FY 2014, aiming to understand stakeholder perceptions of the WBG's role, effectiveness, and future relevance in the country. The survey included 192 respondents, representing a 52% response rate, and covered a range of topics including general issues facing Kazakhstan, the WBG's effectiveness, its knowledge work, communication strategies, and future role.

Main Objectives

• Gain insight into how stakeholders in Kazakhstan perceive the WBG.
• Collect systematic feedback on the WBG's performance in various development areas.
• Use the findings to inform the Kazakhstan country team's strategy.
• Compare responses with those from the FY 2003 survey to track trends and changes in perception.

Methodology

• The survey was conducted between November 2013 and January 2014.
• Respondents were drawn from a variety of stakeholder groups, including government offices, bilateral/multilateral agencies, the private sector, NGOs, academia, and media.
• The survey included both open-ended and structured questions, with a focus on indicator questions used for the WBG's annual Corporate Scorecard.
• Responses were collected either through in-person questionnaires or via email/courier, and comparisons were made with the FY 2003 survey where possible.

Key Findings

Demographics of the Sample

• Respondents were primarily from the following groups: ministries, PMUs, consultants, and bilateral/multilateral agencies.
• A small number of respondents were from other organizations, including the media, NGOs, and private foundations.
• The majority of respondents were located in Astana/Almaty, with other locations combined under the "Other" category for analysis.

Familiarity with the WBG

• The mean familiarity rating with the WBG was 6.1, slightly lower than the 6.8 from the FY 2003 survey.
• Respondents from other organizations had the highest familiarity, while those from the office of the Minister had the lowest.
• Familiarity was strongly correlated with perceived effectiveness and relevance of the WBG.

General Issues Facing Kazakhstan

• Respondents were asked about the direction of the country, development priorities, poverty reduction strategies, and factors contributing to shared prosperity.
• A majority of stakeholders believed Kazakhstan is moving in the right direction, except for the media, who were uncertain.
• The top development priorities included improving the business environment, increasing access to education, and enhancing public sector governance.
• Poverty reduction was associated with improving public services, education, and employment opportunities.
• Economic growth was linked to infrastructure development, investment in technology, and enhancing the business environment.
• Shared prosperity was seen as being achieved through inclusive growth and equitable access to services.

Overall Attitudes Toward the WBG

• The mean effectiveness rating of the WBG in Kazakhstan was 7.0, similar to the 6.7 from the FY 2003 survey.
• Stakeholders generally agreed that the WBG plays a relevant role in development and enhances institutional capacity.
• However, perceptions of respect for stakeholders and timely fund disbursement were lower compared to the FY 2003 survey.
• The WBG's greatest values were seen as its support for development results and its knowledge work, while its main weaknesses were attributed to lack of political/social sensitivity and insufficient citizen participation.

Sectoral Importance and Effectiveness

• Respondents rated the importance of the WBG's involvement in various sectors, with "disaster management" and "transport" being particularly significant.
• The WBG's effectiveness in "economic growth" and "public sector governance/reform" was higher in FY 2014 compared to FY 2003.
• Key drivers of the WBG's overall effectiveness were its performance in financial markets, climate change, and economic growth.
• For achieving development results, the most significant drivers were disaster management, economic growth, and food security.

WBG's Approach to Risk

• Most respondents were unsure about the WBG's approach to risk, but those from PMUs, bilateral/multilateral agencies, and academia believed it was appropriate.

Knowledge and Instruments

• Respondents from PMUs, the media, and ministries consulted the WBG's knowledge work more frequently.
• The WBG's knowledge work was generally perceived as effective, with the media rating it the highest.
• Knowledge was seen as timely, relevant, and of high technical quality, though there were differences in perception across stakeholder groups.

Communication and Openness

• Respondents were asked about their preferred methods of receiving information from the WBG and their usage of the WBG's websites.
• Awareness of the WBG's Access to Information policy was relatively low, but some respondents indicated increased use of data due to the Open Data policy.

Conclusion

The survey highlights that while the WBG is generally perceived as effective and relevant in Kazakhstan, there are areas for improvement, particularly in political/social sensitivity, citizen participation, and communication strategies. Stakeholders from different sectors had varying levels of familiarity and perception of the WBG's role, indicating a need for more targeted engagement and outreach. The WBG's effectiveness in key sectors such as economic growth and disaster management was well-regarded, and its knowledge work was seen as a valuable resource, especially by the media and government officials. The survey also suggests that the WBG's communication and openness initiatives have had some impact, though further efforts may be necessary to enhance stakeholder engagement and awareness.