2025-05-25-Capgemini-利用人工智能代理推动商业价值（英）_17页_1mb

Executive Conversations: AI Integration at SAP

Dr. Walter Sun, Head of AI at SAP, discusses SAP's approach to driving business value through AI agents, emphasizing a strategic framework and practical applications.

SAP's AI Strategy: The 3Rs Framework

SAP integrates AI into business operations using the "3Rs" framework:

• Relevant: AI is tailored to business needs, incorporating industry-specific context into models.
• Reliable: Ensures accurate outputs through grounding techniques and provenance checks to minimize errors.
• Responsible: Prioritizes ethics, explainability, and regulatory compliance, with transparency at the core.

AI is applied in three key areas:

• Native AI Integration: Embeds AI into SAP applications like SuccessFactors for tasks like generating job descriptions.
• Joule AI Copilot: A digital assistant that enables seamless interactions across SAP apps, such as booking travel and managing customer relations.
• Business Technology Platform (BTP): A hub for Gen AI, allowing access to over 30 LLMs for building customized AI apps.

AI Adoption Drivers and Challenges

Organizations adopt AI for efficiency, decision-making, and competitiveness, driven by automation and customer demands. However, challenges include security concerns, data quality issues, AI bias, and building trust through gradual automation—starting with "read-only" implementations.

Multi-Agent AI Systems

These systems enable collaboration among AI agents to handle complex workflows, such as dispute resolution, improving efficiency by reducing human coordination time. Early adopters are testing AI in procurement and HR processes.

AI Investment and ROI

Investment varies by organization size and includes software subscriptions, integration costs, and employee training. ROI is seen quickly in high-volume tasks like dispute resolution, with many organizations recovering costs within months.

AI and Sustainability

AI can reduce environmental impact by optimizing energy consumption, e.g., through SAP's Sustainability Control Tower for carbon footprint management.

Future Outlook

AI agents will augment human capabilities, evolving towards personalization and integrating into daily workflows. IT and HR roles will shift to manage and oversee AI, drawing parallels to historical technological shifts. AI is not meant to replace humans but to enhance productivity.