Steelcase-2017年全球职场洞察（英文）-2017-249页-3mb

360° Steelcase Global Report: Engagement and the Global Workplace

Core Content

The Steelcase Global Report explores the relationship between employee engagement and the workplace environment, emphasizing how the physical workspace can influence organizational performance, employee attitudes, and behaviors. The report is based on a comprehensive study involving 12,480 participants across 17 countries, conducted in partnership with Ipsos, a global research firm. It highlights the importance of aligning workplace design and technology with employee needs to foster engagement and resilience.

Main Findings

1. Employee Engagement Positively Correlates with Workplace Satisfaction

• Workers who are highly satisfied with their workplace are also highly engaged.
• Only 13% of global workers are both highly engaged and highly satisfied with their work environment.
• Highly disengaged workers are also highly dissatisfied, with 11% of employees falling into this category.
• Disengaged employees can undermine the efforts of their engaged counterparts, affecting organizational performance.

2. Engaged Employees Have More Control Over Their Work Experience

• Engaged employees feel they have more choice and control over where and how they work.
• They can work effectively both alone and in groups, and they are empowered by their workplace and company policies.
• This control allows them to manage privacy, collaborate without interruptions, and work flexibly.

3. Fixed Technology Exceeds Mobile 2:1

• Most workers use fixed technology (landline phones, desktop computers) rather than mobile options.
• 86% use landline phones, and 80% use desktop computers, compared to 39% using laptops and 14% using tablets.
• Technology choices impact employee mobility and the ability to utilize various office spaces effectively.

4. Traditional Workstyles Persist

• 60% of employees work in individual or shared private offices.
• Open-plan offices are less common, representing only about 25% of the workplace landscape.
• Despite the perception of a shift toward more collaborative workspaces, traditional office environments still dominate globally.

5. Cultural Context Influences Engagement Levels

• Engagement and satisfaction levels vary significantly by country and culture.
• India has the highest percentage of highly engaged and satisfied employees at 28%, while France has the lowest at 5%.
• Cultural and economic contexts shape employee expectations and organizational perceptions, which in turn influence engagement and satisfaction.

Key Insights for Organizations

• Employee engagement is a critical driver of organizational performance, especially during times of uncertainty.
• Workplace design and technology strategy play a vital role in shaping engagement levels.
• Multinational organizations must consider cultural differences when designing workspaces to ensure employee satisfaction and engagement.
• Highly engaged employees are more productive, innovative, and committed to their organization.
• Moderately engaged employees represent a large portion of the workforce and have untapped potential for improvement.

Demographics of the Study

• 52% male, 48% female
• 42% aged 18-34, 28% aged 35-44, 20% aged 45-54, 10% aged 55+
• 10% senior managers, 28% managers, 23% technicians/associates, 39% clerks/service/sales
• 34% public sector, 12% industry, 9% retail, 8% banking/finance, 7% IT, and others.

Recommendations

• Organizations should rethink workplace design to support flexible and collaborative workstyles.
• Technology should be adaptable to enable mobility and engagement.
• Company culture and employee wellbeing must be prioritized to enhance satisfaction and engagement.
• Workplace environments should be designed to accommodate diverse work preferences and cultural contexts.

Conclusion

The Steelcase Global Report underscores that employee engagement is not just a people issue, but also a workspace issue. It provides actionable insights for organizations to improve engagement by designing workspaces that support employee needs, cultural expectations, and modern workstyles. The report emphasizes that a resilient and engaged workforce is essential for organizational success in a global and competitive environment.