2021-05-31-OpensGnal-Global_Mobile_Network_Experience_Awards_2021_35页_4mb

Summary of GLOBAL MOBILE NETWORK EXPERIENCE AWARDS 2021

Core Content

The Opensignal Global Mobile Network Experience Awards 2021 evaluate the real-world mobile network experience based on six key metrics: Video Experience, Games Experience, Voice App Experience, Download Speed Experience, Upload Speed Experience, and 4G Availability. The analysis covers data from July 1 to December 27, 2020, and uses confidence intervals to determine joint winners and leaders.

Key Findings

• SoftBank Japan and T-Mobile Netherlands are joint Global Winners for Video Experience with scores of 79 and 78.8 respectively.
• SoftBank Japan and Vodafone Netherlands are joint Global Winners for Games Experience with scores of 82.9 and 82.3 respectively.
• LG U+ South Korea is the Global Winner for Voice App Experience with a score of 83.3, surpassing the previous winner SoftBank Japan.
• SK telecom South Korea is the Global Winner for Download Speed Experience with an average of 74.9 Mbps, which is 3.2 times faster than the global average of 23.6 Mbps.
• Swisscom Switzerland is the Global Winner for Upload Speed Experience for the second consecutive year, with a score of 17.2 Mbps, outperforming T-Mobile Netherlands and LG U+ South Korea by at least 1.4 Mbps.
• LG U+ South Korea is the Global Winner for 4G Availability, scoring just 0.3 percentage points below a perfect score.

Main Operators and Their Performance

Video Experience

• Global Winners: SoftBank Japan (79.0), T-Mobile Netherlands (78.8)
• Global Leaders: A1 Austria (78.2), Tele2 Netherlands (78.2), KPN Netherlands (77.6), Swisscom Switzerland (77.5), NTT DoCoMo Japan (77.2), StarHub Singapore (77.2), Vodafone Netherlands (76.8), 3 Austria (76.6), Proximus Belgium (76.6), Orange Belgium (76.5)

Games Experience

• Global Winners: SoftBank Japan (82.9), Vodafone Netherlands (82.3)
• Global Leaders: T-Mobile Netherlands (82.1), Tele2 Netherlands (81.5), StarHub Singapore (81.4), KPN Netherlands (81.3), Singtel Singapore (81.0), LG U+ South Korea (81.0), SK telecom South Korea (80.4), NTT DoCoMo Japan (79.7)

Voice App Experience

• Global Winner: LG U+ South Korea (83.3)
• Global Leaders: SoftBank Japan (83.0), SK telecom South Korea (82.9), KT South Korea (82.7), Rakuten Japan (82.6), au Japan (82.2), Vodafone Netherlands (82.1), NTT DoCoMo Japan (82.1), T-Mobile Netherlands (82.1), Viettel Mobile Vietnam (82.1)

Download Speed Experience

• Global Winner: SK telecom South Korea (74.9 Mbps)
• Global Leaders: Telus Canada (62.3 Mbps), Bell Canada (62.3 Mbps), T-Mobile Netherlands (62.3 Mbps), Vodafone Netherlands (53.1 Mbps), KPN Netherlands (53.1 Mbps), Tele2 Netherlands (53.1 Mbps), NTT DoCoMo Japan (53.1 Mbps)

Upload Speed Experience

• Global Winner: Swisscom Switzerland (17.2 Mbps)
• Global Leaders: T-Mobile Netherlands (15.9 Mbps), LG U+ South Korea (15.8 Mbps), KPN Netherlands (15.3 Mbps), Tele2 Netherlands (14.8 Mbps), Singtel Singapore (14.5 Mbps), StarHub Singapore (14.5 Mbps), SK telecom South Korea (14.1 Mbps), Salt Switzerland (13.8 Mbps), Oredoo Qatar (13.4 Mbps), Vodafone Netherlands (13.1 Mbps), M1 Singapore (13.1 Mbps)

4G Availability

• Global Winner: LG U+ South Korea
• Global Leaders: au Japan, SK telecom South Korea, Jio India, NTT DoCoMo Japan, KT South Korea, Smartfren Indonesia, etc.

Global Rising Stars

• WE Egypt and Banglalink Bangladesh are Global Rising Stars across all five categories.
• 14 other operators are Global Rising Stars in four out of five categories, including Free Mobile France, Claro Uruguay, Tigo Colombia, Libya National Operators, etc.

Additional Insights

• Japan and Netherlands operators consistently perform well across the categories.
• South Korea operators, particularly SK telecom and LG U+, are emerging as strong contenders in several categories.
• Games Experience is a new category introduced in 2021, showing that only 35% of operators achieved a Good or Excellent rating, highlighting the need for further improvements.
• The global average for Video Experience is 64.6, while the average for Games Experience is 56.8 and Voice App Experience is 75.8.
• SK telecom achieved the highest download speed, aided by its mature 5G network.
• Swisscom remains the top for upload speeds, showing its consistent performance.
• 4G remains essential for accessing 5G services, as many networks still use 5G NSA.

Conclusion

The 2021 Global Mobile Network Experience Awards highlight the strong performance of operators from Japan, Netherlands, and South Korea, with SK telecom and LG U+ leading in multiple categories. The introduction of the Games Experience metric and the Global Rising Stars category underscores the evolving landscape of mobile network performance, emphasizing the importance of both speed and user experience.