2022-10-15-世界旅游业理事会-实施数字旅游门户_25页_4mb

Implementation of a Digital Travel Portal: Good Practice Recommendations

Introduction

The Digital Travel Portal (DTP) is designed for government authorities to handle COVID-19 and future health risks at borders. It enables travelers to submit health information digitally, receive pre-travel approvals, and integrates with global standards for interoperability. This report provides best practices based on the WTTC Digital Solutions for Reviving International Travel report.

General Requirements and Principles

These 12 recommendations guide the design and implementation of the DTP to ensure privacy, compliance, and usability:

1. Privacy by Design & Privacy by Default: Minimize data collection and ensure data protection through templates like ISO standards.
2. Compliance with Data Protection Laws: Align with national and international regulations, such as GDPR or HIPAA.
3. Language Capability: Support multiple languages, including UN official languages, for effective communication.
4. 24/7 Communication: Provide FAQs, chatbots, or phone/email support for traveler and operator queries.
5. 24/7 Government & Travel Operator Communication: Enable direct integration for real-time boarding decisions and health clearance.
6. Ability to Process Multiple Certificate Formats: Accept at least four major health certificate types (SMART Health Card, EU DCC, ICAO VDS-NC, DIVOC) to support global travelers.
7. Ability to Accept Multiple Certificate Types: Allow various health documents, such as vaccination or test certificates, from different sources.
8. Agile Rules Engine: Adapt quickly to changing health regulations while handling exceptions.
9. IT Intelligence & Exception Handling: Use automation (e.g., fuzzy logic) to resolve common discrepancies without manual intervention.
10. Ability for Multiple People to Apply as a Single Group: Process family or group submissions efficiently.
11. 24/7 Availability: Ensure continuous uptime with redirects during outages and clear timing information.
12. Legal Path in Case of Disputes: Establish review processes for rejected applications.

Five Critical Parts of a Digital Travel Portal

These components are essential for an effective portal and include:

1. General Travel & Country Entry Information: Provide open-access data on health requirements, booking options, and post-arrival actions.
2. Traveller Questionnaire: A user-friendly adaptive survey to assess eligibility and provide tailored options.
3. Completion of the Digital Travel Portal Process: Handle identity verification, certificate uploads, and generate approvals with secure QR codes.
4. Government Integration & Traveller Level of Compliance: Integrate with immigration systems to categorize travelers and enable differentiated arrival processes.
5. Travel Providers Ability to Query the Assessment: Allow verification through QR codes or interactive APIs for seamless travel.

Key Benefits and Considerations

• Enhanced Security and Efficiency: Reduces border processing time, minimizes fraud risks, and streamlines health checks.
• Improved Traveler Experience: Lowers anxiety by enabling digital verification and fast-track options for compliant travelers.
• Interoperability: Supports global standards like the ICAO Health Master List for electronic certificate validation.
• Applicability Beyond COVID: Prepares for future health threats by building a resilient digital infrastructure.

Conclusion

The DTP represents a comprehensive approach to digital health security, promoting global collaboration, efficiency, and resilience in international travel. Governments should prioritize these recommendations to foster economic growth and traveler confidence.