2023年全球差旅经理报告（英）-8页_756kb

Global Travel Managers Report Summary (May 2023)

Executive Summary

In a climate of economic uncertainty, rising prices, and growing demands for cost containment, travel managers face increased pressure to meet business traveler needs while addressing health, safety, and environmental concerns. Stress levels have risen significantly, with 47% of travel managers reporting higher job stress now compared to a year ago. Key challenges include lagging data and analytics, which 98% identify as impairing performance, health and safety threats, and the need for sustainable travel options. Anticipated policy changes emphasize flexibility and direct booking to align with traveler behaviors, yet this may conflict with cost and compliance objectives.

Key Findings

Lagging Data and Analytics Add to Difficulty

• Stress and Challenges: 47% of travel managers feel their jobs are more stressful. Nearly all (99%) expect increased job difficulty in the next 12 months. 98% cite lack of data and analytics as a major hindrance to daily tasks.
• Anticipated Changes: 98% expect policy updates in the coming months, primarily to improve traveler visibility, reduce costs, track safety, comply with sustainability goals, or provide flexibility.

Health and Safety Threats

• Priorities: Ensuring traveler safety remains top for 37% of travel managers, with nearly half (48%) of business travelers willing to deviate from policy for safety reasons. APAC regions report higher stress related to health and safety.
• Policy Updates: Many managers anticipate changes for better employee safety tracking, expected to address employee concerns and 37% of APAC managers seeing this as a key threat.

Environmental Responsibility

• Complicated but Important: 91% of employees expect companies to allow sustainable travel choices, yet demonstrating sustainability is challenging. 38% face pressure to report on emissions, 37% find it hard to find sustainable options. Only 18% feel equipped for policy updates in this area.
• Demand for Flexibility: Business travelers prefer direct booking, which could lead to policy realignment, but 38% of managers see this as a cost and safety risk.

Emerging Trends

• Travel Behaviors: Business travelers commonly book directly, reducing reliance on corporate channels.
• Data Requirements: Managers emphasize the need for integrated data tools to handle reporting, compliance, and analytics effectively.

Conclusion

Travel managers are confronting escalating challenges, including stress, data deficiencies, and balancing traveler demands with organizational constraints. Strengthening data capabilities and fostering flexible, transparent policies may mitigate these issues, yet trade-offs between flexibility, cost, and compliance persist. Upcoming changes necessitate robust tools to enhance efficiency and anticipate difficulties.

Source: SAP Concur and Wakefield Research survey data from April 2023 involving 700 travel managers across 7 global markets.