2021-09-30-埃森哲-Fast-track_to_future_ready_utilities_operations_28页_1mb

Summary of Accenture Report on Future-Ready Utilities Operations

The Energy Transition and Utilities

• Utilities are pivotal in the energy transition to lead from behind the scenes toward safety, reliability, affordability, and cleanliness.
• Technology adoption is low among utilities, with only 6% classified as leaders, compared to higher percentages in other industries.
• Reinventing utility businesses involves customer-centricity, cost realignment, and partnerships.

Operational Maturity and Future-Readiness

• Accenture identifies four levels of operational maturity: Stable, Efficient, Predictive, and Future-ready, enabling data-driven decisions and resilience.
• Future-ready utilities see benefits like 6.4% higher profitability and 13.1% greater efficiency, supported by capabilities such as data analytics, AI, automation, and agile workforce.
• Key challenges: Utilities lag in advanced analytics and AI, missing opportunities for efficiency and innovation.

Three Ways to Achieve Future-Readiness

1. Know the ultimate goal: Think big by setting aspirational targets for innovation, operations efficiency, and data value.
2. Know the key steps: Automate at scale, augment human talent with technology, and commit to data-driven decision-making.
3. Know how to leapfrog maturity levels: Advance through ecosystem partnerships for complementary skills and technologies.

Benefits and Case Studies

• Future-ready utilities reduce costs, enhance customer experiences, and unlock growth opportunities.
• Case examples: Accenture helped a utility achieve cost savings and efficiency, and an energy company transform customer service via digital tools.
• Recommendations: Leverage AI, automation, cloud infrastructure, and collaborative ecosystems.

Appendices

• Definitions of operational maturity characteristics: Automation, Analytics, AI, Data, Business-Technology Collaboration, Agile Workforce, Stakeholder Experience, and more.
• Author backgrounds and references to supporting reports.