2010年-世界发展银行全球_Developing_a_Single_Window_to_Facilitate_Trade_in_Senegal_8页_951kb

Summary of Senegal's Single Window System for Trade Facilitation

Core Content

Senegal introduced a single window system for trade facilitation in 1995, as part of broader economic reforms aimed at improving the business environment and promoting trade and foreign investment. The system was officially launched in 2004 as ORBUS, a virtual platform designed to streamline customs clearance and reduce the administrative burden on traders.

Main Objectives

• To simplify and harmonize trade procedures.
• To reduce time and costs associated with trade transactions.
• To improve transparency, efficiency, and security in customs processes.
• To support the government's goal of increasing competitiveness in international trade.

Key Features

• Single electronic form submitted by traders replaces multiple paper-based documents and applications.
• Real-time processing of requests by relevant stakeholders (customs, banks, insurance, etc.).
• Web-based interface that automatically routes information to the appropriate agencies.
• Integration with other trade systems at customs, ports, and the Treasury Department.
• Paperless transactions and 24-hour operations at the Port of Dakar.

Implementation Process

1. Designing the system:

   • The Ministry of Trade established the Association pour l'Efficacité Commerciale (AEC) in 1995 to consult with stakeholders.
   • Trade Point Senegal (TPS) was created in 1996 to implement the system.
   • A three-stage approach was adopted: deciding on a model, developing consensus, and setting technical parameters.

2. Choosing a model:

   • A virtual single window was selected to ensure nationwide accessibility and reduce bureaucracy.
   • The system was tailored to Senegal's specific needs rather than replicating Singapore's model due to differences in IT readiness and legal constraints.

3. Stakeholder engagement:

   • Extensive consultations were held with traders, insurance companies, port officials, and government agencies.
   • A facilitation center was established for low-volume users.
   • A help desk and training sessions were introduced to support users during the pilot phase.

Benefits of the System

• Reduced time: Customs clearance time dropped from over four days to about half a day.
• Cost savings: Eliminated redundant procedures and manual document handling.
• Increased efficiency: Customs revenues rose from CFA 327 billion in 2005 to CFA 467 billion in 2008.
• Corruption reduction: Automated processes minimized human interactions and improved traceability.
• Improved data quality: Enhanced transparency and accuracy in trade data for policymaking.
• Technology adoption: Increased use of IT in public agencies and the trade sector.

Lessons Learned

• Secure high-level support: Involving both public and private sector leaders was crucial for success.
• Address stakeholder needs: Understanding and integrating stakeholder expectations helped avoid resistance.
• Promote broad ownership: Emphasizing the system as a national initiative increased cooperation across agencies.
• Ensure customs involvement: The customs administration's support was essential for the system's implementation and operation.
• Convince employees: Training and communication were vital to alleviate fears of job loss and ensure smooth transition to electronic processes.

Future Plans

Senegal plans to expand the single window system through several initiatives:

• Data exchange pilot projects with Europe and Asia.
• Extension to logistic services.
• Paperless Trade Project.
• Electronic payment services.
• Platform upgrades in architecture, technology, and hardware.
• Improvement of functionalities to better serve stakeholders.

Conclusion

The single window system in Senegal has been a successful model of trade reform, demonstrating the importance of stakeholder collaboration, technological innovation, and effective communication in implementing complex administrative changes. The system has not only improved trade efficiency but also contributed to a more favorable investment climate, aligning with Senegal's broader goals of economic integration and growth.

Key Information

• System Name: ORBUS (pre-clearance, single window customs declaration system).
• Implementing Organization: GIE GAINDE 2000 (public-private partnership).
• Total Implementation Cost: ~$6 million (1996–2004).
• Annual Operating Cost: ~$1.75 million.
• Customs Revenues: Increased from ~$625 million in 2005 to over $1 billion in 2008.
• Funding Sources: World Bank Group (IFC, MIGA, and the World Bank) and over 15 donor partners via the FIAS platform.