2018技术趋势_交响乐团式的企业（英文版）_160页_16mb

Deloitte TechTrends 2018: The Symphonic Enterprise Summary

Core Content

The 2018 Deloitte TechTrends report introduces the concept of the "symphonic enterprise", emphasizing the need for harmony between strategy, technology, and operations across domains and boundaries. The report outlines key trends that are reshaping the IT landscape, including reengineering technology, no-collar workforce, enterprise data sovereignty, the new core, digital reality, blockchain, API imperative, and exponential technology watch list.

Main Viewpoints

1. The Symphonic Enterprise

• Definition: An enterprise where strategy, technology, and operations are integrated and work together in harmony.
• Goal: To move beyond siloed thinking and enable technologies to complement each other, driving greater value.
• Impact: This shift allows for a diagonal view of the business, highlighting new opportunities and innovative problem-solving methods.

2. Reengineering Technology

• Approach: A dual strategy that involves reengineering from the top down and bottom up.
• Bottom-Up Reengineering:
  • Automation: Automating IT processes through robotic process automation, cognitive automation, and autonomic platforms.
  • Technical Debt: Managing and reducing technical debt by quantifying and addressing it strategically.
  • Modernized Infrastructure: Adopting flexible, cloud-first infrastructure models that support agility and reusability.
• Top-Down Reengineering:
  • Reorganizing Teams: Breaking down silos to create multi-skill, outcome-focused teams.
  • Budgeting for the Big Picture: Shifting from task-based budgeting to outcome-based planning.
  • Managing Ambiguity: Balancing surety and uncertainty in project portfolios using a 70/20/10 allocation model.
  • Guiding and Inspiring: IT leaders should act as both shamans and sherpas, providing vision and practical guidance.

3. No-Collar Workforce

• Definition: A workforce where humans and machines collaborate in roles and new talent models.
• Implication: Organizations must rethink how they manage and develop talent, moving from traditional roles to more fluid, skills-based models.

4. Enterprise Data Sovereignty

• Concept: Organizations should take control of their data to ensure security, privacy, and compliance.
• Focus: Data ownership and management are critical for maintaining trust and leveraging data effectively.

5. The New Core

• Definition: The transformation of traditional core operations (like finance and supply chain) into digital platforms.
• Example: IoT data from the factory floor can be used by supply chain managers to optimize operations, which in turn supports more accurate financial forecasting and dynamic pricing.

6. Digital Reality

• Focus: The shift from technology to opportunity through immersive technologies like AR and VR.
• Impact: Digital reality helps break down geographic and systemic barriers, enabling new ways of collaboration and decision-making.

7. Blockchain to Blockchains

• Trend: Blockchain technology is moving from niche applications to broad adoption and integration.
• Potential: It can serve as a foundation for trust across the enterprise and beyond, supporting new business models and processes.

8. API Imperative

• Shift: APIs are no longer just an IT concern but a business mandate.
• Value: APIs enable seamless integration, innovation, and customer engagement across systems and platforms.

9. Exponential Technology Watch List

• Focus: Emerging technologies that are likely to have a significant impact in the near future.
• Examples: AI, IoT, quantum computing, and 5G.

Key Information

• CIOs' Role: CIOs are under increasing pressure to not only maintain IT operations but also to drive innovation and align with business strategy.
• Risk for CIOs: If they fail to adapt to changing technology and business needs, they may face transitions out of the company.
• Sysco Case Study: Demonstrates the importance of reengineering IT strategies to align with modern capabilities and customer expectations.
• Challenges and Misconceptions:
  • Technology Complexity: While new technologies may seem complex at first, they often become part of the tech fluency canon over time.
  • Centralized vs. Federated Architecture: Reengineering can make federated architecture as efficient as centralized models.
  • Silos and Chaos: Breaking down silos does not lead to chaos but to more effective collaboration and value creation.

Conclusion

The symphonic enterprise represents a new era of technology integration and business transformation. By reengineering IT from both top-down and bottom-up perspectives, organizations can build more agile, efficient, and innovative systems that support broader strategic goals. The report encourages leaders to move beyond traditional approaches and embrace a holistic, integrated view of technology and operations to unlock new opportunities and drive long-term success.