2003-07-12-世界卫生组织-Workplace_Violence_in_the_Health_Sector_-_Country_Case_Study_Research_Instruments_-_Survey_Questionnaire_14页_321kb

报告摘要

Workplace Violence in Health Sector - Country Case Study Questionnaire Summary

I. Introduction and Definition

Workplace Violence: Abuse, threats, or assault related to work, impacting safety, well-being, or health.
Types: Physical violence (involving physical force), psychological violence (including verbal abuse, bullying, harassment).
Purpose: To collect country-level data on health sector workplace violence to inform national and international policies.

II. Core Sections Overview

A. Personal and Workplace Data (PD)

Gathers personal details (age, gender, marital status), migration, professional identity, employment sectors, work patterns, and workplace interactions with patients.

B. Physical Workplace Violence (PV)

Questions: Frequency of physical attacks (last 12 months), incident details (who, where, time), responses, injuries, support received, and prevention assessment.
Follow-up: Explores reporting procedures, consequences, and satisfaction with handling.

C. Psychological Workplace Violence (Verbal Abuse, Bullying/Mobbing, Sexual Harassment, Racial Harassment)

Each type has identical structured questions:

Incident Details: Frequency, involved parties, locations.
Consequences: Impact on mental/physical health assessed using a 5-point scale for bother/memory/distraction.
Response & Reporting: Actions taken and reasons for non-reporting.
Support & Satisfaction: Employer/provides support and satisfaction with handling.
Prevention & Investigation: Assessment of whether the incident could have been prevented and actions taken.

D. Health Sector Employer Policies (HE)

Inquires about employer-developed policies on safety, violence types, and existing measures (security, training, etc.), their perceived utility, and recent workplace changes.

E. Opinions on Violence

Opinion-based questions asking for the three most contributory factors to and preventive measures for both physical and psychological workplace violence.

III. Key Features

Confidentiality: Assure anonymity.
Rating Scale: Uses scales (1-5) for worry level and satisfaction.
Standardized Structure: Branching questions based on "yes/no" answers.
Thematic Coverage: Explores context, definitions, personal details, incident details, responses, support, prevention, and organizational policies.

展开完整摘要