德勤-2021年全球医疗行业展望：加速行业变革（英文）-2021.2-42页_2mb

报告摘要

2021 Global Healthcare Outlook Summary

Core Content

The 2021 Global Healthcare Outlook by Deloitte highlights the transformative impact of the COVID-19 pandemic on the global healthcare sector. The pandemic has placed significant strain on healthcare infrastructure, workforce, and supply chains, while also exposing social inequities in health and care. It has accelerated changes in the industry, forcing public and private health systems to adapt and innovate rapidly. This report outlines six pressing issues that healthcare stakeholders need to address in 2021 to transition from recovery to thriving in the post-pandemic "new normal."

Main Issues and Views

1. Consumers and the Human Experience

Consumer Empowerment: Consumers are becoming more active in managing their health and data, with a growing preference for digital, on-demand, and seamless clinician-patient interactions.
Health Data Ownership: A majority of consumers (65%) believe they should own their health data, which is critical for building trust and enabling more personalized care.
Expectations for Care: Consumers expect a holistic health experience, not just transactional interactions. Trust in clinicians remains essential, especially for those with chronic conditions.
Post-Pandemic Shifts: There is a shift from healthcare to health and well-being, with more resources being directed toward prevention, early diagnosis, and lifestyle improvement.

2. Care Model Innovation

Shift in Focus: The emphasis is moving from acute care to prevention and well-being, and from standardized clinical protocols to personalized medicine.
New Payment Models: There is a push toward value-based and outcome-focused payment models, which can improve financial performance and operational efficiency.
Holistic Care: Future care models will need to address social determinants of health, integrate mental and emotional well-being, and meet the diverse needs of patients.
Cost Reduction: These innovations can reduce fixed costs by up to 97% and variable costs by 45–60%, while also opening up new revenue streams.

3. Digital Transformation and Interoperable Data

Digital Innovation: The pandemic has acted as a catalyst for digital transformation, with a rapid adoption of virtual care, AI, and data analytics.
Cloud Computing: Health systems are increasingly moving to cloud-based IT infrastructure to improve efficiency, reduce costs, and enable real-time data access and analysis.
AI Integration: AI is being used to analyze data, provide personalized care, automate administrative tasks, and improve diagnostic accuracy.
Challenges: Adoption is hindered by bureaucracy, cost, and lack of staff training. However, the long-term benefits include faster insights, better resource utilization, and enhanced patient experiences.

4. Socioeconomic Shifts

Holistic Well-Being: There is a growing focus on supporting overall well-being, not just physical health.
Underserved Populations: Health systems must address the needs of underserved groups and work with governments to modify policies and programs.
Global Trends: Population aging and urbanization are increasing the demand for healthcare services, especially for non-communicable diseases (NCDs), which account for 71% of global deaths.

5. Collaboration

Public-Private Partnerships: These are becoming more common in vaccine and therapeutics development.
Ecosystem Development: The healthcare ecosystem is evolving to connect consumers with various care providers, including virtual, home, and in-person services.
Cross-Functional Integration: There is a need to automate, align, and integrate interactions among stakeholders to improve care delivery and reduce redundancies.

Key Information

Healthcare Spending Trends

2020 Spending: Global healthcare spending fell by 2.6% due to pandemic-related disruptions.
2021 Recovery: Spending is expected to recover as governments invest in pandemic control and vaccine distribution.
Future Growth: From 2020 to 2024, global healthcare spending is projected to grow at a 3.9% CAGR, with Asia and Australasia and Central and Eastern Europe showing the fastest growth.
Inequality: Spending per capita remains uneven, with the U.S. spending $12,703 and Pakistan only $37 in 2024.

Technology and Innovation

Virtual Care: Use of virtual visits increased from 15% to 28% in 2020, and 80% of consumers plan to continue using them.
AI Applications: AI is being used for symptom analysis, scheduling, fraud detection, and medication error reduction.
Cloud Computing: Cloud adoption is growing due to cost efficiency and scalability, with 11% growth in 2020.

Conclusion

The 2021 Global Healthcare Outlook underscores the need for adaptation, innovation, and collaboration in the healthcare sector. As the industry moves toward a more consumer-centric, digital, and holistic approach, leaders must prioritize trust, transparency, and technology integration. The report also highlights the importance of addressing health equity and the potential of AI and cloud computing to transform care delivery and improve outcomes.

Future-State Models

Future-state healthcare delivery models will:

Orient around the consumer, who is more informed and empowered.
Broaden the definition of health to include mental, emotional, and spiritual well-being.
Focus on prevention and well-being rather than just treatment.
Adopt value-based payment models.
Enable seamless, interoperable care across all functions and stakeholders.

Examples of AI and Digital Innovation

Alibaba: Launched an AI algorithm for coronavirus detection with 96% accuracy.
WeChat: Introduced a national epidemic dynamic page for real-time data and guidance.
Tencent: Provided free technical support for virus mutation prediction and vaccine research.
AccuHealth (Chile): Uses AI-powered remote monitoring to identify high-risk patients.
Sheba Medical Center (Israel): Uses AI to prioritize critical cases, reducing turnaround time by 32% and improving diagnostic accuracy.

Final Considerations for Leaders

Healthcare leaders should consider:

How to build trust with consumers.
How to align with new care models and digital tools.
How to manage a distributed workforce and enhance cybersecurity.
How to leverage AI and cloud computing to improve efficiency and outcomes.