2022-04-20-世界卫生组织-Final_Academy_Quality_Management_Framework_with_evidence_13页_403kb

WHO Academy Quality Management Framework Summary

Overview

The WHO Academy serves as a state-of-the-art learning center to accelerate health progress toward Sustainable Development Goals. Its Quality Management Framework ensures reliable performance of products, services, and processes to enhance learner and stakeholder satisfaction, with a focus on socially accountable, evidence-based education and multilingual accessibility.

Vision and Mission

• Vision: A world where health workers, leaders, policymakers, and caregivers possess the competencies needed for universal health.
• Mission: To reach millions of learners with accessible, innovative, and impactful lifelong learning to achieve health-related Sustainable Development Goals.
• Strategic Goals: Accelerate evidence-based learning delivery, revolutionize learning through technology and innovations, and transform WHO workforce competencies to drive health missions.

Fundamental Principles and Core Characteristics

Core principles include gender equity, inclusiveness, and cultural representation. Key characteristics encompass interoperability, learner-centered approaches, open education, portability of credentials, and robust stakeholder engagement.

Framework Organization

The framework spans domains: lifelong learning ecosystem, organizational alignment, organizational management, and human capital. Sub-domains detail social accountability, strategic principles, human resources, operations, and campus infrastructure to ensure quality and efficiency in product development and delivery.

Evidence-Based Education

Activities are grounded in research-based evidence, fostering continuous improvement and knowledge sharing. The Academy develops new insights through collaborations, publications, and engagement with global health education organizations.

Performance Measures

Annex includes performance indicators, proof, and milestones for domains like learning ecosystem, social accountability, and quality education. Milestones cover database development, impact monitoring, credentialing, and strategic alignment to track success benchmarks.