2024年企业IT采购模式演变报告实现变革10大关键策略英文版-Wavestone_19页_2mb

IT sourcing model transformation key strategies summary
2024 Playbook

Introduction:
Outdated IT sourcing strategies expose organizations to escalating costs and disruption risks while missing opportunities for innovation. Boards must integrate IT sourcing strategy with business and IT goals to ensure alignment. The playbook outlines 10 priority areas for optimizing IT sourcing to counter industry and economic challenges.

10 Key Strategies:

1. Escalating IT supply chain costs and disruptions:

   • Cause: Disruptions like rising costs, talent shortages, supplier failures, and geopolitical instability threaten operations. Legacy systems are costly to maintain, while cloud shared services become mainstream.
   • Approach: Assess current IT supply chain clarity, identify hidden inefficiencies, and align with sustainability goals. Prioritize strategic alignment over short-term cost cuts.

2. IT lagging in business transformation pace:

   • Cause: Poor demand management, weak prioritization, and lack of high-level business alignment hinder Agile/DevOps effectiveness.
   • Approach: Foster proactive engagement with suppliers, align contracts with business needs, and ensure transparency in funding and priorities.

3. Falling behind competitors in emerging solutions:

   • Cause: Contractual lock-in on legacy systems and reluctance to replace outdated investments delay adoption of modern, cost-effective models.
   • Approach: Evaluate each IT component’s lifecycle and market options. Challenge assumptions about bespoke solutions and embrace standardized, flexible services.

4. Agile/DevOps programs failing to deliver value:

   • Cause: Overreliance on traditional supplier structures creates inertia, and lack of accountability in contracts undermines outcomes.
   • Approach: Build a competitive supplier ecosystem, redesign contracts for agility, engage suppliers early, and link business goals to delivery prioritization.

5. Strategic partners underperforming:

   • Cause: Misaligned contracts, unclear value commitments, and operational focus over strategic goals reduce supplier effectiveness.
   • Approach: Revise contracts to include accountability and performance metrics. Align supplier strategies with business needs and establish shared risk/reward mechanisms.

6. IT services perceived as non-value-adding:

   • Cause: Focusing on cost metrics ignores the role of IT in enabling innovation and customer experience.
   • Approach: Reassess service value through business collaboration, prioritize outcomes over process control, and integrate agile practices.

7. Unclear or excessive compute costs:

   • Cause: Legacy contracts and rigid data management practices hinder cloud cost transparency and adoption.
   • Approach: Review compute contracts for cost efficiency, evaluate workloads for cloud readiness, and ensure flexibility for long-term strategies.

8. Inadequate insourcing-outsourcing balance:

   • Cause: Fragmented sourcing decisions and opacity in supplier capabilities misalign with business needs.
   • Approach: Conduct holistic reviews of sourcing strategies, assess service criticality, and develop modular frameworks to match evolving requirements.

9. Neglecting user/customer experience:

   • Cause: Contracts prioritize blame assignment over outcomes, leading to poor user feedback and delayed improvements.
   • Approach: Define clear service metrics aligned with user outcomes, own performance data, and use indicators like Net Promoter Score to focus on experience.

10. Sourcing strategy lacking credibility and alignment:

• Cause: Tactical-driven sourcing (e.g., contract renewals) lacks strategic vision, leading to misaligned or non-existent frameworks.
• Approach: Elevate sourcing to a strategic level, revisit foundational decisions (e.g., single-source vs. shared services), and ensure board-level implementation.

Case Study:
A global energy company faced challenges due to its isolated, single-supplier sourcing model. Wavestone redesigned its strategy using Agile and Lean principles, fostering collaboration with multiple suppliers. Key outcomes included 33% lower supplier rates, $20M+ cost savings, and 3x faster response times. The new framework ensured transparent, flexible contracts and aligned supplier rewards with business outcomes.

Wavestone’s Role:
Wavestone supports sourcing lifecycle stages—strategy, implementation, and post-deal management—through expertise in cost optimization, contract development, and supplier collaboration. Their approach emphasizes strategic alignment, innovation, and measurable value delivery.

Summary:
Modern IT sourcing requires strategic rethinking to address disruptions, cost efficiency, and innovation. Organizations must move beyond outdated models, align sourcing with business goals, and leverage collaborative ecosystems. Wavestone’s methodologies provide actionable frameworks to achieve these objectives, balancing agility with accountability.