2025人工智能驱动的未来城市研究报告_亚太篇_25页_3mb

APAC Cities Leading AI Adoption and Efficiency

According to ServiceNow's comprehensive APAC report on AI-powered cities, eight out of ten APAC cities are implementing AI to enhance public safety, urban infrastructure, healthcare, transportation, and environmental management, driven by strong national policies and economic incentives.

APAC cities like Singapore and Beijing are setting the pace with significant investments. By 2025, Singapore aims to become the world’s most AI-powered economy, contributing up to $198 billion to GDP by 2030. Beijing’s Yizhuang district is pioneering AI in autonomous driving and smart healthcare.

The primary outcomes include reduced traffic congestion, optimized resource allocation, and citizen-focused services such as AI-driven recycling programs in Japan and chatbots in Australia.

APAC Cities Face Common Challenges but Embrace GenAI

56% of APAC cities have safety and disaster preparedness as their top challenges, with ongoing issues around affordable housing, pollution, and aging infrastructure. These challenges are addressed through AI-enabled urban development.

APAC is at the forefront of GenAI adoption, with 68% of cities planning to widely or selectively use it within three years. Leaders such as Singapore are demonstrating how GenAI can supercharge traditional urban systems, from predictive analytics to automated decision-making and personalized public services.

AGentic AI Introduces New Capabilities and Risks

The next wave of AI in cities includes Agentic AI, which can autonomously make decisions and take action without human intervention. By 2025, APAC is leading global adoption, with cities like Seoul and Hong Kong implementing Agentic systems to manage traffic flow and emergency responses.

However, this introduces governance and ethical risks, including accountability for autonomous actions. Therefore, cities should focus on collaborative frameworks that ensure human oversight and bias-free AI systems.

Toward an End-to-End AI Implementation

ServiceNow proposes a four-point framework for cities to responsibly embed AI: prioritize citizen and employee experiences, build integrated workflow platforms, scale via partnerships, and implement governance frameworks.

Singapore exemplifies this, integrating GenAI solutions across platforms while ensuring regulatory compliance and public engagement. This layered approach ensures innovation is scalable and inclusive.

Final Takeaway: APAC is Shaping the Future of AI Cities

APAC is accelerating the AI-enabled city model. By embracing innovative AI partnerships and platforms, cities in the region are redefining urban infrastructure, improving sustainability, and enhancing decision-making capabilities through integrated data and analysis.