2023-05-23-埃森哲-重塑企业运营_39页_6mb

报告摘要

Summary of Accenture Report: Reinventing Enterprise Operations

Report Focus: Optimizing operations is essential for organizations to adapt to disruption, keep pace with market expectations, and access a new performance frontier. Total Enterprise Reinvention, defined by continuous reinvention across operations, drives exceptional value.
Operations Maturity Levels: Based on six capability measures (data analytics and AI, automation, business-tech collaboration, talent strategy, leading practices, stakeholder experiences), organizations range from Foundational to Intelligent levels, with only 8% reaching Intelligent maturity (up from 7% in 2021).
Key Enablers: Reach higher maturity by balancing the six capability measures, investing in the digital core (cloud, AI, automation, cybersecurity), and leveraging strategic partners for specialized talent and leading technologies.
Five Ways to Reinvent Operations:
1. Seek out 360° value: Holistically create value beyond financial metrics by integrating sustainability, customer engagement, and ecosystem collaboration.
2. Commit to data decisiveness: Establish a centralized data strategy, use modeling and benchmarking to turn data into trusted insights for predictive decision-making.
3. Innovate processes: Employ digital twins and process mining to visualize inefficiencies and drive scenario-based improvements.
4. Humanize automation: Scale intelligent automation with user-centric tools, measuring experience outcomes to simplify stakeholder interactions.
5. Employ agile talent strategies: Augment human talent with machines, enable fluid mobility, and use integrated systems for performance and compliance.
Benefits and Outcomes: Organizations at higher maturity exhibit better operational agility, financial margins (e.g., better EBIT, shareholder returns), energy efficiency, and reduced emissions. Continuous reinvention significantly boosts performance and unlocks new growth opportunities.
Case Studies: Leading companies like Volkswagen and 3M demonstrate tangible gains, such as productivity improvements and cost savings through digitization and automation.
Recommendations: Organizations lagging in operations maturity should adopt the outlined strategies via strategic managed services. Focus on collaborative, integrated approaches to accelerate transformation and achieve sustainable value across stakeholders.
Enablers and Challenges: Strategic partnerships facilitate access to talent and advanced platforms, accelerating reinvention. Data deluge and linear maturity journeys pose challenges, emphasizing the need for balanced capabilities and continuous investment.