2024-02-22-埃森哲-正在形成的弹性_32页_8mb

Resiliency: Building a Sustainable Competitive Advantage

The report highlights the critical need for businesses to enhance their resilience in engineering, supply, production, and operations, driven by the significant revenue lost ($1.6 trillion annually) due to disruptions like pandemics, cyberattacks, geopolitical instability, and supply chain issues. Companies with higher resiliency maturity outperform peers, capturing more growth opportunities and achieving better financial results.

Key Actions for Building Resiliency

1. Invest in Visibility, Predictability, and Continuity-Focused Technology

   • Capabilities: Real-time visibility, predictive fault detection, demand analytics, dynamic scheduling, autonomous production, and smart end-to-end control towers.
   • Impact: Faster alerting, understanding, and recovery from disruptions (reducing recovery time by up to five months for resilient firms).
   • Revenue Benefit: Enhanced operational efficiency and market share capture through proactive responses to disruptions.

2. Adopt “Shift Left” Engineering Capabilities

   • Capabilities: Early design standardization, modular approaches, eco-design, supplier involvement in development, and digital twins.
   • Impact: Reduced lead times, fewer defects, better sustainability integration, and faster product iteration.
   • Revenue Benefit: Higher customer retention and cost savings through optimized design and production alignment.

3. Develop a Multi-Skilled Workforce

   • Capabilities: Flexible workforce strategies, reskilling programs, decentralized decision-making, and AR/VR-enabled remote expertise.
   • Impact: Improved adaptability to disruptions and scaling industrial automation without creating vulnerabilities.
   • Revenue Benefit: Agility to navigate demand shifts, sustain productivity during crises, and futureproofing the labor force.

Resiliency Maturity and Revenue Opportunity

• On average, firms scored 56/100 for resiliency capabilities, with top quartile firms capturing 3.6% more revenue opportunities than bottom quartile firms.
• Opportunities range from 7.4% to 11.0% revenue growth annually for firms in mature resiliency practices.

Recommendations

• Evaluate current capabilities to identify gaps, invest holistically across technology, talent, and strategy, and prioritize capabilities aligned with the “Resiliency 2.0” framework.
• Leadership must balance shareholder value with long-term transformation through a clear vision and cross-functional collaboration.

Resiliency is a strategic imperative that enables firms to not only survive disruptions but to capitalize on them as competitive advantages in engineering, supply, production, and operations.