PayPal-2020年全球影响力报告（英文）-2021.5-52页_12mb

2020 PayPal Global Impact Report Summary

Core Content

The 2020 PayPal Global Impact Report outlines the company's efforts in driving social, environmental, and governance (ESG) initiatives during the unprecedented challenges posed by the COVID-19 pandemic. It highlights PayPal's commitment to fostering an inclusive digital economy, supporting racial equity, enhancing financial wellness, and advancing sustainability goals.

Main Points

• Mission & Values: PayPal's mission is to create a more inclusive global economy, guided by core values of Collaboration, Inclusion, Innovation, and Wellness. These values drive the company's approach to business and ESG priorities.

• Multi-Stakeholder Approach: The report emphasizes that businesses must take a multi-stakeholder approach to address global challenges, such as racial injustice, economic inequality, and climate change. This includes collaboration across the public, private, and nonprofit sectors.

• Financial Wellness Initiatives:

  • Implemented equity grants and financial coaching for employees.
  • Introduced earned wage access and enhanced retirement plans.
  • Increased estimated net disposable income for U.S. employees from 4–6% to 18%.

• Support for Small Businesses:

  • Partnered with the U.S. Small Business Administration to provide over $2 billion in PPP loans.
  • Offered fee waivers, repayment deferrals, and extended dispute resolution timelines for merchants.
  • Provided targeted grants to Black-owned small businesses affected by the pandemic and civil unrest.

• Racial Equity & Social Justice:

  • Committed $535 million to address the economic underpinnings of racial injustice.
  • Deployed over $300 million in support of Black-owned businesses and underserved communities.
  • Expanded partnerships with non-profit organizations and invested in Black and LatinX-led venture funds.

• Community Giving:

  • Enabled over 50 million donors to contribute nearly $17 billion to more than one million organizations via the Giving Platform.
  • Employees volunteered over 50,000 hours, and PayPal contributed $30 million in donations, matching gifts, and in-kind support.
  • Launched the Generosity Network to support customized giving campaigns.

• Climate Action:

  • Set a goal to achieve net-zero emissions by 2040 with science-based targets.
  • Matched 98% of the energy used in data centers with renewable sources in 2020.

• Employee Experience & Flexibility:

  • Enabled nearly 100% of the global workforce to work remotely.
  • Introduced a global Crisis Leave Program, offering additional paid time off.
  • Established a communication platform, Stay Informed, to keep employees updated on company matters.

• Civic Engagement:

  • Launched the Time To Vote coalition in 2018, which grew to nearly 2,000 companies by 2020.
  • Provided U.S. employees with four hours off on Election Day.
  • Created PayPal Votes, a non-partisan initiative to support voter participation and education.

Key Information

• Global Reach: PayPal operates in over 200 markets with more than 377 million active accounts, including 348 million consumer accounts and 29 million merchant accounts.

• ESG Reporting: The report aligns with standardized frameworks such as SASB, GRI, and TCFD, and also commits to reporting under the Stakeholder Capitalism Metrics (SCM) framework introduced by the World Economic Forum.

• Product Innovations:

  • Launched QR code payments in 27 markets.
  • Expanded Global Pay Later solutions.
  • Introduced new features like earned wage access and touch-free payment options.

• Future Commitments:

  • Plan to expand PayPal Votes to global offices.
  • Continue to support the Paycheck Protection Program (PPP) in 2021.
  • Focus on further advancing ESG goals and inclusive impact.

Conclusion

The 2020 report showcases PayPal's dedication to ESG initiatives, emphasizing the importance of a multi-stakeholder approach in shaping a more equitable and sustainable future. It reflects the company's resilience, innovation, and commitment to its values, particularly during the global pandemic, and outlines a clear path for continued progress in 2021 and beyond.