2010年-世界发展银行全球_Improving_management_in_India_2页_677kb

报告摘要

Finance & PSD Impact Summary

Core Content

This document summarizes the findings of an impact evaluation study conducted in India, focusing on the effects of improving management practices in textile firms. The study is part of a broader series of impact notes by the World Bank and is based on a randomized experiment involving firms in the Mumbai region.

Main Objectives

The primary goals of the experiment were to:

Assess whether management practices in poorly managed firms could be improved.
Determine the impact of improved management on firm performance.

Key Findings

Management Practices Improvement

Baseline Issues: Firms were poorly managed, with disorganized factory floors, chaotic inventory systems, and low productivity due to high defect rates (20% of the labor force was engaged in repair work).
Treatment Impact: Firms in the treatment group, which received five months of intensive management consultancy from Accenture, significantly improved their management practices.
- They doubled their use of 38 basic management practices, increasing from 33% to 68% implementation.
- The improvement was gradual and required sustained effort.

Performance Outcomes

Productivity: Increased by approximately 15%.
Profits: Rose by about 24%, translating to an average increase of $474,000 per firm.
Quality: Defect rates dropped by over 50% in treatment firms.
Inventory: Reduced by 17%.
Output: Increased by 8%.

Why Firms Are Poorly Managed

Informational Constraints: Firms lacked awareness of modern management practices and had incorrect beliefs about their profitability.
Growth Barriers: Well-managed firms face challenges in scaling due to a reluctance to delegate control beyond family members. Additionally, high start-up financing costs limit the entry of new firms.

Policy Implications

To address the lack of knowledge and improve management practices in Indian firms, the following policy recommendations are suggested:

Enhance Business Education: Provide high-quality education to improve awareness and understanding of effective management practices.
Develop a Vibrant Consulting Industry: Encourage a local consulting sector that can offer credible advice and build reputation through quality service.
Support Regulatory Environment: Ensure a regulatory framework that facilitates easy entry for new businesses and rewards quality.
Reduce Institutional Barriers: Lower legal and infrastructure constraints to enable greater multinational expansion, which can serve as a source of knowledge transfer through on-the-job learning.

Ongoing Research

The study is ongoing, and future work will explore:

Long-term Impacts: The sustained effects of improved management practices on firm performance.
Decentralization and Computerization: The role of these factors in management improvement and productivity growth.